Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Holly Henderson

Wesley Chapel,FL

Summary

Dynamic Account Executive with a proven track record at IAS Industrial Alliance, excelling in client relationship building and strategic selling. Consistently exceeded sales targets by identifying new business opportunities and delivering impactful presentations. Expert in CRM software, fostering long-term loyalty through exceptional customer service and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Executive

IAS Industrial Alliance
11.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.

Gerneral Sales Manager

Wyler Automotive
02.2022 - 11.2023
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Upheld company policies and implemented standards fairly.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Developed and implemented comprehensive salesperson training program.
  • Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.

Gerneral Manager

DARCARS
04.2020 - 02.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

New Car Sales Manager

Bert Smith VW
09.2018 - 04.2020
  • Improved overall customer buying experience to safeguard dealership revenue.
  • Monitored regional automotive industry trends to inform strategic decision-making regarding inventory acquisition or disposition.
  • Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
  • Implemented customer retention programs that increased repeat business from loyal clients over time.

Education

Associate of Applied Science - Psychology

Wright State University
Fairborn, OH
01-2010

No Degree - Advanced Placement College Prep

Beavercreek High School
Beavercreek, OH
05-1988

Skills

  • Client relationship building
  • Account management
  • Relationship building and management
  • Pipeline management
  • Written and verbal communication
  • Customer service
  • Strategic selling
  • New business opportunities
  • CRM software expertise
  • Territory management
  • Customer relationship management (CRM)
  • Sales quota achievement
  • Customer presentations
  • Lead development

Accomplishments

AFIP Certification

Winner of the Regional Sales Award 2 year running

Member of the Million Dollar Club - Arbogast Buick GMC

Certification

  • CSP - Certified Sales Professional

Timeline

Account Executive

IAS Industrial Alliance
11.2023 - Current

Gerneral Sales Manager

Wyler Automotive
02.2022 - 11.2023

Gerneral Manager

DARCARS
04.2020 - 02.2022

New Car Sales Manager

Bert Smith VW
09.2018 - 04.2020

Associate of Applied Science - Psychology

Wright State University

No Degree - Advanced Placement College Prep

Beavercreek High School

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Holly Henderson