Holly Henderson
Des Moines
Summary
Dynamic social services professional with extensive experience at Dorothy’s House, excelling in crisis management and emotional assistance. Proven ability to develop personalized safety plans and coordinate comprehensive support services, enhancing client outcomes. Skilled in referral coordination and fostering trust, effectively guiding individuals towards independence and stability.
Overview
7
7
years of professional experience
Work History
Pathfinder
Dorothy’s House
Des Moines
09.2023 - Current
- Conducted crisis assessments to determine immediate needs and appropriate interventions.
- Developed personalized safety plans for individuals in crisis situations.
- Collaborated with community resources to provide support and referrals.
- Documented client interactions and maintained accurate case records.
- Provided 24/7 on-call support for urgent crisis situations as needed.
- Coordinated transportation for clients who lacked access to reliable public transportation options.
SOCIAL SERVICES LIAISON
St. Vincent DePaul
Des Moines
09.2022 - 09.2023
- Intervened in crises by responding to emergencies and initiating action.
- Facilitated group activities and workshops to improve socialization skills and foster independence.
- Participated in training sessions related to best practices when working with individuals who have mental health issues or substance abuse problems.
- Engaged residents through creative, resourceful strategies to build trust and confidence.
- Utilized crisis intervention techniques to de-escalate challenging situations with clients.
- Provided guidance and support towards helping residents develop life skills necessary for independent living.
HOMELESS OUTREACH COORDINATOR
House of Mercy
Des Moines
10.2020 - 09.2022
- Created detailed case notes documenting client interactions and progress towards goals.
- Participated in interagency team meetings to discuss best practices for providing social services assistance.
- Facilitated group meetings, workshops, and trainings to educate clients on available resources.
- Provided compassionate support to clients in need of social services assistance.
- Maintained accurate records of client information in a secure database system.
- Coordinated with other organizations and agencies to provide comprehensive social services support.
- Conducted assessments of client needs to determine appropriate housing solutions.
- Collaborated with external agencies such as healthcare providers, social workers, law enforcement officers and mental health professionals in order to provide comprehensive services for clients.
- Evaluated program effectiveness through regular reviews of operating metrics and data analysis techniques.
- Participated in professional development activities such as conferences or seminars related to homelessness issues.
RESIDENTIAL COUNSELOR
House of Mercy
Des Moines
12.2018 - 10.2020
- Provided emotional support to residents in crisis situations.
- Facilitated group therapy sessions to promote communication and coping skills.
- Implemented conflict resolution strategies to de-escalate tensions among residents.
- Educated residents on life skills, including budgeting and personal hygiene.
Education
High School Diploma -
DMACC
Iowa08-1998
Skills
- Daily living support
- Crisis management
- Emotional assistance
- Client guidance
- Substance abuse intervention
- Mental health care
- Career development
- Caseload oversight
- Grief counseling
- Referral coordination
Accomplishments
- Created detailed case notes documenting client interactions and progress towards goals.
- Participated in interagency team meetings to discuss best practices for providing social services assistance.
- Facilitated group meetings, workshops, and trainings to educate clients on available resources.
- Provided compassionate support to clients in need of social services assistance.
- Maintained accurate records of client information in a secure database system.
- Coordinated with other organizations and agencies to provide comprehensive social services support.
- Conducted assessments of client needs to determine appropriate housing solutions.
- Collaborated with external agencies such as healthcare providers, social workers, law enforcement officers and mental health professionals in order to provide comprehensive services for clients.
- Evaluated program effectiveness through regular reviews of operating metrics and data analysis techniques.
- Participated in professional development activities such as conferences or seminars related to homelessness issues.
References
- Eli Holt, Colleague On The Same Team, (515) 238-2909,
- Rob Zlomke, Former Colleague, (515) 745-0600, Rob.Zlomke@gmail.com
- Dave Caris, Friend, (515) 979-1211, dcaris@cbiaonline.org
Timeline
Pathfinder
Dorothy’s House
09.2023 - Current
SOCIAL SERVICES LIAISON
St. Vincent DePaul
09.2022 - 09.2023
HOMELESS OUTREACH COORDINATOR
House of Mercy
10.2020 - 09.2022
RESIDENTIAL COUNSELOR
House of Mercy
12.2018 - 10.2020
High School Diploma -
DMACC
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