Summary
Overview
Work History
Education
Skills
Programs used daily
Timeline
Generic

Holly Hendricks

Carterville,IL

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Excel at communication, problem-solving, and adaptability, ensuring optimal patient satisfaction.

Overview

18
18
years of professional experience

Work History

RN Supervisor

Residential Home Healthcare
Marion, IL
09.2015 - Current
  • Liaised between patients and families by providing health information and addressing questions and concerns.
  • Conducted performance evaluations for nursing staff on a regular basis.
  • Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in home health settings.
  • Assisted with onboarding of new nurses by providing orientation materials and training sessions.
  • Investigated incidents involving patients or staff members, documenting findings as necessary.
  • Developed and implemented policies to ensure the safety and well-being of patients, their families, and staff members.
  • Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
  • Explained policies, procedures and services to patients.
  • Evaluated patient records regularly to identify opportunities for improvement in service delivery.
  • Served as an active member on committees focused on improving quality initiatives.
  • Provided clinical leadership and direction for nursing staff, ensuring that all tasks were completed in accordance with accepted standards of care.

RN Case Manager

Residential Home Healthcare
Marion, IL
09.2008 - Current
  • Participated in quality improvement initiatives related to case management processes.
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Provided emotional support to patients and their families during difficult times.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Monitored and evaluated effectiveness of treatment plans and interventions.
  • Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
  • Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
  • Identified high-risk cases requiring intensive monitoring or specialized interventions.
  • Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.

RN Floor Nurse

Deaconess Medical Center
Marion, Illinois
06.2007 - 09.2009
  • Completed required forms and chart documentation of vital signs, medications and other information.
  • Maintained a safe environment for staff members and patients through infection control practices or safety protocols.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Communicated with nursing personnel to enforce procedures, policies and regulations.

Education

Associate of Science - Nursing

John A Logan College
Carterville, IL
05-2007

Skills

  • Nursing documentation
  • HIPAA compliance
  • Quality improvement
  • Clinical leadership
  • Healthcare technology
  • Nursing expertise
  • Staff supervision

Programs used daily

  • Excel
  • Microsoft office
  • Word
  • Utilize Teams on a daily basis

Timeline

RN Supervisor

Residential Home Healthcare
09.2015 - Current

RN Case Manager

Residential Home Healthcare
09.2008 - Current

RN Floor Nurse

Deaconess Medical Center
06.2007 - 09.2009

Associate of Science - Nursing

John A Logan College

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Holly Hendricks