Holly Herbert
Henderson,NV
Summary
A seasoned professional with a diverse background in Journalism, Public Relations, and Customer Service, looking to secure a new long-term career opportunity to fully use experience and skills while making a significant contribution to the success of the company. Ultimate goal is to relocate from Las Vegas back home to Southern California where I grew up and have worked my professional career.
Overview
29
29
years of professional experience
Work History
Journalist
Various
Various, California
07.1993 - 06.2012
- More than 15 years of experience delivering news, information or entertainment to public through variety of media platforms.
- Host/Anchor of Celebrity Justice (Warner Bros. Syndicated Magazine Show)
- Reporter KABC-TV
- Anchor WSVN-TV Miami, Fl.
- Anchor KUSI-TV San Diego, CA
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Deployed to news events to provide on-the-ground broadcast news coverage.
- Read teleprompter while delivering news headlines.
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Performed research and checked all facts to maintain high standard of journalistic integrity.
Lead Customer Care Specialist
Poopy Scoopy Ltd. Lawn Care/Waste Manage
Henderson, Nevada
01.2019 - Current
- Communicate with customers to assess and address individual needs, providing timely and quality support via text message and phone.
- Update customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Use exceptional communication to connect with customers, assess needs and present solutions.
- Defuse customer concerns with exceptional conflict and problem resolution skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Freelance-Assistant Publicist
Alter New Media
HENDERSON, NV
01.2019 - 03.2020
- Provided administrative support to Lead Publicist by performing various activities and tasks in order to maintain and enhance perception of our clients.
- Wrote press releases and assisted in creating and procuring press kits and articles.
- Prepared content for submission to outside marketing company for publishing.
- Liaised with customers to get feedback on company performance and approval for use.
- Partnered with outside marketing company to optimize presence on social media platforms.
Customer Service Agent/Interviewer
Assurance
Remote, Remote
06.2018 - 12.2019
- Educated clients on account services and resolved client inquiries regarding statement information.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contributed to company achieving and holding industry-leading customer service ratings.
Freelance Transcriptionist
Various
Various, Various
06.2007 - 11.2010
- Used headsets and transcribing software to take dictation of various types of documents.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Maintained logs of incoming dictation projects and transcription records.
- Reviewed completed reports for proper formatting, grammar and sentence structure.
- Performed freelance work with flexibility to meet employer-set deadlines.
- Transcribed sensitive documents with complete confidentiality.
Education
Bachelor of Arts - English Literature
University of California - Los Angeles
Los Angeles, CA02.
Bachelor of Arts - Journalism, Broadcast
Cal State University, Northridge
Northridge, CASkills
- Excellent verbal and written skills
- Highly organized
- Time Management
- Dependable
- Problem-solving
- Teamwork
- Positive Attitude
- Empathy
- Honest
Timeline
Lead Customer Care Specialist
Poopy Scoopy Ltd. Lawn Care/Waste Manage
01.2019 - Current
Freelance-Assistant Publicist
Alter New Media
01.2019 - 03.2020
Customer Service Agent/Interviewer
Assurance
06.2018 - 12.2019
Freelance Transcriptionist
Various
06.2007 - 11.2010
Journalist
Various
07.1993 - 06.2012
Bachelor of Arts - English Literature
University of California - Los Angeles
Bachelor of Arts - Journalism, Broadcast
Cal State University, Northridge
Similar Profiles
Audrey WubbelsAudrey Wubbels
Pet Sitter at VariousPet Sitter at Various
Kristopher RamosKristopher Ramos
Music Producer at VariousMusic Producer at Various
Tracy ShortlandTracy Shortland
House Sitter at VariousHouse Sitter at Various
KIMBERLY CHANKIMBERLY CHAN
Selected Theatrical Credits at VariousSelected Theatrical Credits at Various
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX