Holly Heriot
Lebanon,ME
Summary
Personable and dedicated Property Manager, focused on customer service, with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Site Manager
RightSpace Storage
Dover, NH
10.2016 - Current
- Currently manage 806 storage units, located at three different locations
- Resolve customer complaints promptly and professionally.
- Create reports detailing financial performance, occupancy levels, customer feedback.
- Advise customers on the best storage solutions for their needs based on size, budget and other requirements.
- Provide excellent customer service while managing multiple tasks simultaneously.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Manage inventory, cleaning procedures and store organization.
Adult Behavioral Health
Community Partners NH
Dover, NH
04.2010 - 08.2016
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Provided emotional and practical support to vulnerable adults.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Skills
- Site Inspection and Management
- Multitasking and Organization
- Problem-Solving
- Site Safety
- Personnel Management
- Documentation Management
- Customer Service
- Conflict Resolution
- Facility Oversight
- Staff Management
- Relationship Building
- Management
- Customer Relationship Management
- Contract Negotiation
- Operations Management
- Site Management
- Customer inquiries
- Business Administration
Timeline
Site Manager
RightSpace Storage
10.2016 - Current
Adult Behavioral Health
Community Partners NH
04.2010 - 08.2016
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