HOLLY HILES-KOLBERG
Neillsville,WI
Summary
Dedicated seeking a dynamic, person-centered organization committed to realizing its mission statement. Eager to leverage exceptional soft skills and strong interpersonal abilities to foster a positive work environment and advocate effectively for clients. Proficient in multiple project management, adept at thriving in independent remote work settings while also excelling in collaborative team environments. Proven ability to conceptualize, implement, and integrate innovative ideas to achieve desired outcomes, fueled by a relentless drive for learning and growth. Exceptional research skills and ability to learn and navigate software programs with ease. Proficient in Adobe and various Microsoft programs, including TEAMS, Word, PowerPoint, Excel, and Outlook.
Overview
18
18
years of professional experience
Work History
Operations & Quality Assurance Administrator
North Dakota Autism Center
2022.01 - 2023.01
- Analysis, & preparations DHS compliant licensing and accreditation standards for all departments
- Determined quality agency standards, policies and procedures maintaining state and federal compliance
- Agency administrator and proficient with Therap, SharePoint, Adobe, and MS programs
- Developed ND DHS approved agency’s Quality Assurance Review System Abuse, Neglect, & Exploitation review process for GER (event reports)
- Conducted and finalize reviews on all reports for state submission
- Payroll audit and preparation using iSolved, Therap, and Central Reach for finance department
- Analysis and data review of agency and programs on Basic Assurances per accreditations for all services
- Mediates and engages with each departments Quality Enhancement Team on quality assurance review
- Developed & Conduct agency biannual agency surveys and employee 90-day
- Applied coaching techniques and tools to support managers and team members in improving performance
- Analyze result data, compare results for trends, positive feedback
- Compile and continual monitor results of Agency Action Plans
- Agency representatives on North Dakota Region 5 Human Rights Committee
- Performed risk assessments on potential project issues, allowing early identification and mitigation strategies that resulted in minimization of disruptions or delays
- Independently conduct regular case audits across company clients and operational compliance
- Collaborate with departments utilizing Identify Discuss Solve model to address concern, research and recommend
- Assist department directors in delivery of department policy and procedures to stakeholders in timely manner
- Develop, implement, and monitors OSHA compliance and HIPAA compliance as well as investigates and tracks incidents and breaches in compliance with federal and state law, assisted research HR law
- Audit and recommend trainings, research and relay changes in state and federal laws
- Conduct agency quarterly Safety Drills per current regulations, and coordinate building compliance checks.
Senior Manager
Lutheran Social Services of Minnesota
2021.01 - 2022.01
- With HR and Director-Interview, hire, mentor, complete annual reviews, disciplinary improvement plans
- Audit for final approval of employee and Host Home financial accounts and payroll
- Supervise Detail Coordinators in Northwest Central area caseloads and case load of 3-5 children & adults monthly visit
- Reviews and Audits files to ensure documentation and profiles meet agency CQL accreditation, MN 245D and Rule 9544 compliance with follow up as necessary
- Guide Host Home providers with AFC/CFC license renewal process, matching, placements of person supported as well as continued DC/DM supports per 245D requirements
- Complete 6790’s for MN rate tool to send to Case Manager, provide ‘double-check’ calculations to be reviewed each month to accounting prior to payment and statements sent to Host Home Providers
- Committees’ member promoting Self Advocacy and improving services of Host Homes.
- Implemented and developed operational standards, policies and procedures
Director of Quality Assurance
Create Ability, Inc.
2012.01 - 2021.01
- Supporting, motivating, encouraging and empowering agency staff, which may include helping staff to resolve conflict and addressing difficult issues with staff in constructive manner through corrective action
- Audit compliance with individuals service contracts, budgets accuracy, & compliance required staff training
- Point of contact for referrals of new service, coordinating transitions of individual into agency
- Fact Finder” on agency incident report, follow up report for county submission and review
- Create and monitor individual support rates and budgets for DHS submission and negotiations and renewals
- With Business Director monitored agency budget, recommend adjustments to service provision
- Determined quality department standards, practices, and procedures
- Point of contact for pharmacy and distribution coordination of individual delivered medications
- Liaison with agency in area for MAP program forms and billing and other medical equipment
- Agency EVV and Sandata administrative contact
- Developed and trained employees EVV state soft launch
- Audit payroll for final submission, back-up payroll processor
- Coordination of agency closing and individual served placements.
Residential Support Supervisor / RSS
Create Ability, Inc.
2012.01 - 2021.01
- On-call acting supervisor 1-2 weekends per month rotation of 24-hour agency ER needs for people supported and staff
- Compiled personal financial records & conduct audits on previous years for average of 35 individuals monthly.
Supported Living Coordinator (Res Case Mgr.)
Dreamweavers, Inc.
2005.01 - 2019.01
- Interview, oversight of employee training, supervision, annual reviews, disciplinary improvement plans, coordinate support hours and approval of payroll hours of direct care staff
- Utilized proactive communication abilities to resolve employment-related disputes
- Maintain files & documents according to Wisconsin's CIP, COP, Family Care, IRIS, SDS-Waiver regulation (ISP's, 610's, MAPC's, CI reports, IFP reports, health reports, financial reports, etc.)
- Supervise direct care staff and detail house coordinator training
- Encouraging employee career growth
- Search, obtain, and maintain yearly lease with rental housing (Section 8, WI Affordable Housing project, local low-income)
- Create person centered documents and protocols (seizure, routine changes, behavior support plans, etc.)
- Coordinating activities, daily living, & household, medical appointments & needs, maintain individual finances
- Update and maintain positive communication with person supported team members.
Education
Associate in Arts (Liberal Studies Transfer Degree) -
Madison Area Technical College
Madison, WI05.2008
BSN program (Incomplete) -
Herzing University
Madison, WISkills
- Risk Management
- Employee Supervision
- Adaptability
- Adaptability and Flexibility
- Budget Creation and Audit
- Emotional Intelligent
References
- Etelka White, 847-456-4278
- Sam Weyenberg, 608-246-2119
- Seth Miller-Davis, 608-712-0018
Training
- Trainings via Fred Pryor Seminars (soft skills), agency, Red Cross, Minot University, College Direct Supports, Waisman Center:
- Adult CPR and First Aid
- OSHA/Universal Precautions
- Safe Medication Administration
- Positive supports
- Person-Centered Planning
- Personal Outcome Measures
- MN Detail Coordinator Essentials
- Family & Friends
- Seizures
- Client Rights/Restrictive Measures Seminar
- Basic Sign Language I
- Managing Threatening Confrontations (Transcripts provided upon request).
Timeline
Operations & Quality Assurance Administrator
North Dakota Autism Center
2022.01 - 2023.01
Senior Manager
Lutheran Social Services of Minnesota
2021.01 - 2022.01
Director of Quality Assurance
Create Ability, Inc.
2012.01 - 2021.01
Residential Support Supervisor / RSS
Create Ability, Inc.
2012.01 - 2021.01
Supported Living Coordinator (Res Case Mgr.)
Dreamweavers, Inc.
2005.01 - 2019.01
Associate in Arts (Liberal Studies Transfer Degree) -
Madison Area Technical College
BSN program (Incomplete) -
Herzing University
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