Microsoft, Apple, Adobe,Propertyware,Appfolio,Buildium,word
Holly Holmes-Williams
REALTOR/REGIONAL PROPERTY MANAGER
Lake Conroe,TX
Summary
Dynamic Regional Manager/Property Manager with a proven track record at Northpoint Asset Management, excelling in strategic planning and staff development. Enhanced operational standards across multiple properties, driving brand growth and improving customer satisfaction. Expert in project management and adept at fostering team collaboration to achieve ambitious leasing targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Manager/Senior Regional Property Manager
Northpoint Asset Management
03.2013 - Current
- Collaborated with executive leadership to establish long-term objectives and align regional initiatives with corporate goals.
- Managed a diverse real estate portfolio, including single-family, multi-family, and commercial properties.
- Licensed Realtor and Certified Property Manager, overseeing marketing and management of occupied and vacant properties.
- Executed advertising campaigns across local MLS, Zillow, Realtor.com, and social media platforms.
- Negotiated and managed contracts related to lease agreements and property management services.
- Handled rent collections and ensured accurate data entry in property management software, including Buildium and Appfolio.
- Established and maintained operational standards for 125-175 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted brand growth by devising strategic network and marketing tactics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, leasing and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales,leasing and purchases of properties or management of properties
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue for property management
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales and leasing targets.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated all maintenance requests from Tenants, owners and vendors
Regional Manager
The Finger Companies
02.2011 - 03.2013
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 6 community locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Motivated regional staff to achieve ambitious leasing targets by establishing a competitive incentive structure and celebrating team accomplishments.
Property Manager
Wick Mullins Realty
02.2006 - 01.2011
- Addressed tenant complaints swiftly, coordinating with repairmen and support services as needed.
- Maintained positive landlord-tenant relationships through clear communication and conflict resolution.
- Completed move-out walk-throughs to assess required repairs for departing tenants.
- Conducted regular property inspections to identify safety hazards and areas for improvement.
- Oversaw lease agreements from inception to termination, ensuring regulatory compliance.
- Enhanced tenant satisfaction by resolving issues promptly and efficiently.
- Coordinated with maintenance staff for timely repairs, minimizing tenant downtime.
- Managed multiple properties, optimizing resource allocation and communication channels.
Education
Bachelor of Arts - Human Services
Brookdale College
Lincroft, NJAssociate of Arts - Sociology
Texas A&M University
College Station, TXSkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Territory management
- Goals and performance
- Asset control
- Project management
- Sales and marketing strategies
- Systems and software expertise
- Leadership skills
- Decision-making
- Multi-unit management
- Customer service
- Bid review
- Advertising management
Accomplishments
2014 Most Profitable Manager
2015 Manager of the Year
2016 Top Leader of Business Development
2016 Million Dollar Club
2017 Appointed to Regional Committee
2018 Featured Agent in Houston Agent Magazine
https://houstonagentmagazine.com/2018/07/02/agent-snapshot-holly-holmes-williams/
2019 Most Profitable Leasing Manager
2020-2021 Top Sales of Residential Homes for Region
Certified Home Stager
Certified Property Manager
4.5 Star Google rating for Houston Office
Affiliations
- National Association of Realtors
- Texas Association of Realtors
- Houston Association of Realtors
- National Association of Residential Property Managers
- HOA director of Region 7 Memorial Northwest 2012-2017
- President of HOA Club Lakeview Subdivision
- Waller County Precinct Chair 2019-2022
- Montgomery County Fair and Rodeo Judge
Certification
- Licensed - current and active
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you think it's expensive to hire a professional, wait until you hire an amateur,"
Red Adair
Software
Languages
English
Native or Bilingual
Interests
Flipping Finds
Upcycling
Staging and decorating homes
Junk journeys
Refinishing furniture
Making wind chimes from vintage glass
Making art with sea glass and other found objects
Antiquing
Head of Seven Coves BBQ cook off committee
Boating and Jet skiing, swimming, skiing, tubing on the lake and ocean
Timeline
Regional Manager/Senior Regional Property Manager
Northpoint Asset Management
03.2013 - Current
Regional Manager
The Finger Companies
02.2011 - 03.2013
Property Manager
Wick Mullins Realty
02.2006 - 01.2011
Bachelor of Arts - Human Services
Brookdale College
Associate of Arts - Sociology
Texas A&M University
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