Holly Horst
Lapeer,MI
Summary
Clinical professional with proven record of managing clinical operations and improving patient outcomes. Advanced knowledge in healthcare protocols complemented by collaborative approach to team management. Reliable in adapting to dynamic healthcare environments and dedicated to achieving optimal results through strategic planning and execution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Neurosurgery Clinical Manager / Business Associate
Insight
Flint, MI
11.2021 - Current
- Lead daily operations of a multi-provider neurosurgery clinic, ensuring alignment between clinical, administrative, and financial functions
- Act as a key liaison between physicians, executive leadership, and operational teams to drive strategic initiatives and resolve complex issues
- Oversee provider scheduling, clinic flow, and resource allocation to maximize efficiency and patient access
- Partner with billing and authorization teams to improve reimbursement outcomes, reduce denials, and streamline revenue cycle processes
- Support leadership in identifying operational gaps and implementing process improvements to enhance performance
- Manage, train, and mentor clinical staff, fostering accountability, development, and high team performance
- Handle escalated patient concerns and ensure service recovery while maintaining patient satisfaction and trust
- Assist in onboarding new providers and establishing clinic workflows to ensure successful integration
- Monitor compliance with healthcare regulations, internal policies, and quality standards
- Contribute to data tracking and reporting efforts to support operational decision-making
Health Care Specialist
Devonshire Retirement Village
Lapeer, MI
11.2020 - 11.2021
- Provided compassionate, resident-centered personal care while maintaining dignity and comfort.
- Assisted with medication administration and maintained accurate documentation in compliance with healthcare standards.
- Monitored resident health status and communicated changes promptly to nursing staff.
- Supported activities of daily living (ADLs), including bathing, grooming, feeding, and mobility.
- Built strong relationships with residents and families to promote trust and open communication.
- Ensured adherence to safety, infection control, and regulatory protocols.
Assistant Manager
Salon Eiro
06.2019 - 11.2019
Receptionist
Beautiful U Salon and Spa
Lapeer, MI
07.2018 - 06.2019
Lead Medical Coordinator
Helping Hand Nursing Service, Inc.
Grand Blanc, MI
11.2016 - 10.2018
Childcare Provider / Lead Teacher
St. Paul Childcare
08.2013 - 11.2016
Crew Member / Trainer
McDonald's
01.2013 - 08.2013
Education
MBA - Business Administration
Northwood University
Midland04-2027
Bachelor of Business Management - Business
Northwood University
Midland, MI12-2025
Associate - General Studies
Mott Community College
Flint, MI05-2024
High School Diploma -
North Branch High School
North Branch, MI01-2013
Skills
- Operations Management & Process Improvement
- Executive & Physician Support
- Strategic Planning & Implementation
- Revenue Cycle Optimization
- Workflow & Scheduling Efficiency
- Team Leadership & Staff Development
- Cross-Functional Coordination
- Patient Experience & Service Excellence
- Compliance & Regulatory Oversight
- Data Tracking & Performance Monitoring
Certification
CPR Certification – June 2024 to June 2026
Timeline
Neurosurgery Clinical Manager / Business Associate
Insight
11.2021 - Current
Health Care Specialist
Devonshire Retirement Village
11.2020 - 11.2021
Assistant Manager
Salon Eiro
06.2019 - 11.2019
Receptionist
Beautiful U Salon and Spa
07.2018 - 06.2019
Lead Medical Coordinator
Helping Hand Nursing Service, Inc.
11.2016 - 10.2018
Childcare Provider / Lead Teacher
St. Paul Childcare
08.2013 - 11.2016
Crew Member / Trainer
McDonald's
01.2013 - 08.2013
MBA - Business Administration
Northwood University
Bachelor of Business Management - Business
Northwood University
Associate - General Studies
Mott Community College
High School Diploma -
North Branch High School