Holly Howard
Westminster,CO
Summary
Experienced customer service professional with over 10 years of delivering high-quality client interactions, managing inquiries, and providing solutions in fast-paced environments. Skilled in problem-solving, time management, and multitasking. Seeking to leverage these abilities in a customer support or care advocate role to enhance customer satisfaction and contribute to team success.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Independent Stylist
Independent Stylist
07.2013 - Current
- Over the years, I’ve worked at various salons providing quality haircuts, styling, and customer service for men, women, and children. Regardless of the setting, the focus has always been on building strong relationships with clients and ensuring the client leave happy.
- Handled appointment scheduling, client inquiries, and payments, often managing these tasks independently.
- Contributed to the daily upkeep of the salon by managing inventory, restocking supplies, and keeping the space clean and organized.
- Provided product recommendations and personalized care for each client, ensuring a positive experience.
- Consistently maintained a loyal clientele by delivering professional service and keeping up with industry trends.
- Achieved high levels of client satisfaction by efficiently addressing concerns or issues related to their styling needs.
- Utilized social media platforms effectively to showcase personal style expertise and promote services offered.
Inside Sales
Armstrong McCall
06.2021 - 05.2022
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Worked directly with customers, verifying licenses and helping them find the right products for their needs.
- Restocked inventory and informed customers about new products, creating a seamless shopping experience.
- Handled payments and daily deposits, always ensuring accuracy and excellent customer service.
Medical Receptionist
Daniel Clinic
10.2016 - 07.2018
- Managed a high volume of patient inquiries and scheduled appointments across multiple providers, ensuring a smooth and organized workflow.
- Provided excellent customer service by answering patient questions, resolving issues, and verifying insurance, demonstrating strong communication and problem-solving skills.
- Collected payments and handled daily deposits with accuracy, showcasing attention to detail and integrity in financial management.
- Assisted the coroner’s office in administrative tasks, building strong organizational and multitasking abilities while maintaining a high level of confidentiality.
Sales Associate
GNC
02.2012 - 06.2012
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Vocational -
Vanguard College of Cosmetology
Baton Rouge, LA 06.2012 - 04.2013
Some College (No Degree) - General Studies
Baton Rouge Community College
Baton Rouge, LASkills
- Building Relationships with Customers
- Resolving Issues with a Positive Attitude
- Time Management & Multitasking
- Familiar with POS and EMR Systems
- Clear Communication and Active Listening
- Handling Payments and Financial Transactions
- Organized and Detail-Oriented
Certification
Cosmetology License
Assessments
- Work style: Reliability, Proficient, 07/24
- Customer service, Proficient, 01/21
- Medical receptionist skills, Proficient, 09/22
- Administrative assistant/receptionist, Proficient, 02/22
- Cleaner fit, Proficient, 07/24
- Management & leadership skills: Impact & influence, Proficient, 09/22
- Customer focus & orientation, Proficient, 09/22
- Outside sales, Proficient, 03/24
- Sales skills, Proficient, 03/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inside Sales
Armstrong McCall
06.2021 - 05.2022
Medical Receptionist
Daniel Clinic
10.2016 - 07.2018
Independent Stylist
Independent Stylist
07.2013 - Current
Vocational -
Vanguard College of Cosmetology
06.2012 - 04.2013
Sales Associate
GNC
02.2012 - 06.2012
Some College (No Degree) - General Studies
Baton Rouge Community College
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