Summary
Overview
Work History
Education
Skills
Timeline
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Holly Howard

Holly Howard

Tampa,FL

Summary

Extensive experience to exceed 17 years in the dealership industry, excelling in accounting and sales and service. Proven ability to enhance customer satisfaction and retention. Highly organized and adept at fostering strong relationships, ensuring timely work load completion under a wide range of tasks.

Overview

8
8
years of professional experience

Work History

Office Manager

Dealer Network Trade
01.2024 - Current
  • Process accounts payable, accounts receivable, daily and month end banking and credit card reconciliation
  • Process F&I products payable and cancellations
  • Work with vendors to ensure timely payments
  • Monthly reconciliation or all account schedules
  • Assistant to HR
  • Process all aspects of tag and title
  • Maintain active sales license and assist with advertising and social media
  • Process all aspects of vehicle sale from qualifying customers with credit applications to structuring deals, posting, capping ,balancing, and reconciling GL
  • Ensuring timely payoffs for vehicle trade ins

Service Advisor

Toyota of Tampa Bay
01.2022 - 01.2024
  • Maintained high customer satisfaction standards.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates including 50 calls per day.
  • Actively engaged with warranty companies to ensure timely turnaround for payments of vehicle repairs.
  • Complete processing of PO's and RO's and daily reconciliation of service schedules.
  • Worked closely with parts department and service technicians to ensure accuracy

Office Manager

Land and Sea Brokers
01.2017 - 01.2022
  • Handled all aspects of vehicle sale structuring, loading, posting, reconciling.
  • Processed all Warranty and Gap Payments and cancellations.
  • Processed trade in payoffs
  • Monthly bank reconciliation
  • Handled all aspects of tag and title
  • Worked closely with vendors to ensure payments and balancing and accuracy of invoices.
  • Assistant to HR to include process of new hires to include background checks and proper paperwork for human resources and state compliance.
  • Processed paychecks for active employees
  • Maintained accurate lot audits for floor plan companies

Education

Associate of Arts - Business

Umpqua Community Business School
Roseburg, OR
03.1996

Skills

  • Dealer Track
  • Reynolds and Reynolds
  • CDK
  • Accounting
  • Customer Service
  • Microsoft
  • Excel
  • Quickbooks
  • Highly organized

Timeline

Office Manager

Dealer Network Trade
01.2024 - Current

Service Advisor

Toyota of Tampa Bay
01.2022 - 01.2024

Office Manager

Land and Sea Brokers
01.2017 - 01.2022

Associate of Arts - Business

Umpqua Community Business School

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