Holly Huddleston

JOB TITLE: Clinical Education Credentialing Coordinator
SUMMARY:
Reporting to the Associate Dean for Clinical Clerkships and the Program Manager, the Clinical
Education Credentialing Coordinator, under minimal supervision, provides executive level
hospital/student/ preceptor and all related partners assistance and operational support. Works
closely with the each hospital system, statewide AHEC student coordinators, ACEMAPP; My
Clinical Exchange; Clinician Nexus software programs each month to credential 3 rd and 4 th year
students. Works with the Student Resident Medical Records Department for verification of
student wellness records. Coordinates utilizing the Evalue System in order to establish student
clerkship clearance.
This position serves as the first point of contact for all students, faculty, affiliate partners and
outside members of the PCOM community and is responsible for all matters related to the
credentialing processes for 3 rd and 4 th year students, affiliation agreements and VSLO/VSAS.
The Clinical Education Credentialing Coordinator liaises with and maintains strong,
professionally tactful and effective communication across all internal and external networks.
Performs a variety of highly responsible, detail oriented, confidential and complex duties
for the Department of Clinical Education. He/she supervises and manages the work study
student program included but not limited to schedules, projects, and logs.

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
• Represented organization at industry conferences and events.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Built relationships with government officials and other organizations to secure funding and support for organization.
• Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
• Led successful CME programs, securing critical resources for program development and expansion.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Advocated for organization and company mission to raise awareness and support.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Responded to customer requests for products, services, and company information.
• Completed customer applications and updated records to reflect current information.
• Modified, updated and processed existing policies.