Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Tik Tok Videos of Favorite Actor
Timeline
Generic

Holly Hudson

Lexington,KY

Summary

Dynamic professional with extensive experience in customer service and childcare, demonstrated during a successful tenure at Concentrix. Proven ability to build strong relationships and mentor team members, leading to significant enhancements in customer satisfaction through effective complaint resolution. Proficient in Microsoft Office and data entry, consistently exceeding performance targets and fostering positive work environments. Career aspirations include leveraging skills to drive operational excellence and customer engagement.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Service Advocate

Concentrix
Jacksonville, FL
08.2020 - 09.2023
  • Greeted and assisted customers with inquiries regarding products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded promptly to customer inquiries in person, by telephone or electronically.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld privacy and security requirements for customer information.
  • Developed relationships with customers through friendly conversations.
  • Consulted with customers regarding needs and addressed concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Performed follow-up procedures after customer service interaction was completed.
  • Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
  • Mentored junior team members and managed employee relationships.
  • Adhered to all company guidelines when interacting with customers.
  • Processed orders, forms, applications, and requests.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
  • Managed incoming calls from customers in a professional manner.
  • Developed strong customer relationships to encourage repeat business.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Mentored new employees on procedures and policies to maximize team performance.

Childcare Teacher

One Parent Scholar House
Lexington, KY
11.2012 - 11.2019
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
  • Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Developed and implemented daily lesson plans that promote physical, mental, and social development.
  • Organized and led activities to promote physical, mental and social development.
  • Supervised outdoor activities such as sports, playground games and field trips.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
  • Maintained accurate records of children's attendance, progress, and health concerns.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Developed and enforced positive strategies to encourage good behavior.
  • Observed behavioral issues to alert parents or guardians.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Kept up-to-date records of students' attendance, behavior and academic progress.
  • Observed children to record development.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Encouraged children's curiosity and exploration through interactive learning activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
  • Read aloud and played alphabet games to encourage early literacy.
  • Maintained classroom order by enforcing rules set by administration staff.
  • Read stories to children and taught painting, drawing, and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.
  • Managed classroom supplies inventory ensuring adequate materials are available at all times.
  • Adapted teaching methods according to individual student learning styles.
  • Participated in professional development workshops related to early childhood education best practices.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Instructed students on basic life skills such as proper hygiene and self-care.
  • Created a safe, clean and stimulating environment for children to learn and grow.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Childcare Teacher

Southland Kidz Kare
Lexington, KY
10.2011 - 10.2012
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Supervised circle time, free play, outside play, and learning and developmental activities.

Childcare Teacher

Garden Springs Day School
Lexington, KY
07.2011 - 09.2011
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Read stories to children and taught painting, drawing, and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Created a safe, clean and stimulating environment for children to learn and grow.
  • Read aloud and played alphabet games to encourage early literacy.
  • Taught children foundational skills in colors, shapes and letters.

Childcare Teacher

Kids R Kids Learning Academy
Lexington, KY
06.2006 - 05.2011
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
  • Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
  • Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Developed and implemented daily lesson plans that promote physical, mental, and social development.
  • Organized and led activities to promote physical, mental and social development.
  • Supervised outdoor activities such as sports, playground games and field trips.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Provided feedback on student work in an encouraging manner.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
  • Read aloud and played alphabet games to encourage early literacy.
  • Read stories to children and taught painting, drawing, and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Prepared educational materials and resources that support curriculum objectives.
  • Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.
  • Created a safe, clean and stimulating environment for children to learn and grow.

Childcare Teacher

Garden Springs Day School
Lexington, KY
01.2000 - 05.2006
  • Sparked creativity and imagination by helping children discover new things each day.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
  • Read aloud and played alphabet games to encourage early literacy.
  • Read stories to children and taught painting, drawing, and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.

Advertising Sales Representative

Calendar fire, police, school
Lexington, KY
01.1995 - 09.1995
  • Presented engaging media packages and advertising options to prospects.
  • Responded quickly to customer questions and resolved issues to restore satisfaction.
  • Identified target markets and developed strategies to reach them.
  • Managed and retained existing client accounts.
  • Established numerous new accounts, boosting profits significantly.
  • Explained to clients how specific types of advertising helped promote customer products or services.
  • Set up meetings with potential clients to discuss advertising solutions.
  • Scheduled and attended weekly appointments with clients.
  • Created sales presentations to promote advertising benefits to potential customers.
  • Provided support during the implementation of client projects.
  • Delivered cost estimates on advertising plans and services to customers.
  • Served as integral team member increasing revenue,.
  • Maintained detailed records of all sales activities including contacts, accounts, leads.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Tax Preparer

P & J Affordable Tax & Bookkeeping Service
Lexington, KY
11.1991 - 01.1995
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Resolved client tax issues by investigating discrepancies and implementing corrective actions.
  • Calculated quarterly estimated tax payments for self-employed clients and small businesses.
  • Implemented electronic filing procedures to streamline tax return processing and reduce errors.
  • Maintained accurate records of all client transactions and filings.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
  • Performed detailed record-keeping for all tax files and documentation for future reference.
  • Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Used tax form instructions and tables to complete tax forms.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Filed electronically through approved software programs.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Created spreadsheets detailing income sources, deductions, credits, estimated payments.
  • Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
  • Compiled data from clients to accurately complete tax forms.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Identified needs of customers promptly and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Union County High School
Morganfield, KY
06-1988

Skills

  • Report creation
  • Credit card processing
  • Problem-solving
  • Typing 60 wpm
  • Complaint resolution
  • Microsoft outlook
  • Professional telephone demeanor
  • Microsoft office expertise
  • Typing speed
  • High-energy attitude
  • Creative problem solving
  • Data collection
  • Data entry
  • Call center experience
  • Office equipment proficiency
  • Staff education and training
  • Payment handling
  • Mentoring
  • Account management
  • Inbound and outbound calling
  • Complaint handling
  • Call center operations

Affiliations

Im a single mom of three children. I love to watch tv and movies. I love to listen to Country, Rock, Love Songs and Gospel music. I love to make Tik Tok Videos of my all time favorite actor Jeffrey Dean Morgan. I love to crochet.

Certification

Customer Service Certification July 2020

Tik Tok Videos of Favorite Actor

i love to make Tik Tok videos of Jeffrey Dean Morgan.  He is my all time favorite Actor.  I love to watch The Walking Dead.  I\ve watched it 30 times.  I love to watch movies that Jeffrey Dean Morgan has been in as well.  Some of the movies are as follows:  The Walking Dead, Supernatural, The Accidental Husband, The Courier, The Resident, The Unholy, The Salvation, The Losers, Heist, Walkaway Joe, Jam, Love Peace & Misunderstanding, The walking dead: Dead City, The Boys, Grey's Anatomy, The Postcard Killings, Rampage, Fall, Solace, The Possession, The Good Wife, Texas Killing Fields, Magic City, Batman V. Superman: Dawn of Justice, Red Dawn, The O.C., Extant, Weeds, Leopard Skin, They Came Together, Six: The Mark Unleashed, Guns for Hire, Road Kill, Sliders, In the Blink of an Eye, Neponset Circle, All Good Things, Shanghi, The Integrity of Joseph Chambers, Undercover Heat, Friday Nights in with the Morgans, Uncaged, Texas Rising, Star Trek: Enterprise, The Suicide Squad, Desierto, Watchmen, P.S. I Love You

Timeline

Customer Service Advocate

Concentrix
08.2020 - 09.2023

Childcare Teacher

One Parent Scholar House
11.2012 - 11.2019

Childcare Teacher

Southland Kidz Kare
10.2011 - 10.2012

Childcare Teacher

Garden Springs Day School
07.2011 - 09.2011

Childcare Teacher

Kids R Kids Learning Academy
06.2006 - 05.2011

Childcare Teacher

Garden Springs Day School
01.2000 - 05.2006

Advertising Sales Representative

Calendar fire, police, school
01.1995 - 09.1995

Tax Preparer

P & J Affordable Tax & Bookkeeping Service
11.1991 - 01.1995

High School Diploma -

Union County High School

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Holly Hudson