Holly Hunter
Brownsville,OR
Summary
Experienced Hospital Account Analyst with a solid background in healthcare. Seeking an office position aligned with career goals. Dedicated to delivering high-quality work and thriving in environments that value employee commitment and growth. Excited to leverage experience to contribute to a company prioritizing excellence in the healthcare industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Analyst II
Samaritan Health Services
04.2016 - Current
- Analyze hospital accounts for claim edits and errors prior to submission and follow denial trends after billing
- Work closely with payers and other departments within organization to resolve billing issues to complete accounts within a timely manner
- Analyze accounts to determine our organization’s best course of action for maximum recovery
- Communicate and participate in bi-weekly meetings in which new or existing billing issues are reviewed and help bring resolution
- Maintain numerous work queues and complete daily correspondence and email request
- Monitor payer policies that may impact reimbursement and maintain knowledge of federal/and or state regulations and standards
- Responsible for collections and follow-up with insurance/patients, clients, and other third-party payers
- Assist in training new hires as well as serve as a tier two analyst for complex escalation or billing issues.
- Process and follow up on level one appeals
- Consistently exceed productivity standards and complete assigned tasks
Consumer Help Desk and Compliance Representative
Professional Credit Service
03.2013 - 04.2016
- Work closely with supervisor and chief compliance officer to maintain compliance with all regulatory bodies associated with debt collection, disputes, and credit reporting
- Maintain Consumer Help Desk and Compliance email by tracking and categorizing all incoming and outgoing correspondences for month end counts
- Respond to incoming consumer disputes, complaints and inquiries by mail, email, website, fax, and phone
- Maintain accounts in various work queues categorized by business class or type of dispute
Leasing Agent
Emerald Property Management
04.2012 - 04.2013
- Showed vacant properties/units to prospective tenants
- Worked with prospective tenants from application process through move in
- Conducted unit inspections
- Processed rental application and performed credit, criminal and rental reference checks
- Assisted in reception duties such as accepting rents, receipts of rent, process outgoing mail, data entry and filing
Property Management Assistant
Property Services
06.2006 - 04.2012
- Performed move out inspection and provide write up to main office for final accounting and security deposit refunds
- Assessed units for turnover and write work orders
- Showed units to potential tenants
- Processed rental applications and preformed credit, criminal, and rental reference checks
- Post notices and collected rents as needed
- Assisted in front office duties as needed
Skills
- Effective at managing multiple tasks
- Office administration support
- Document organization
- Customer support expert
- Call center operational experience
- Dispute resolution
- Efficient data entry
- Proficient in Epic Resolute
- Knowledge in ICD-9, ICD-10, and CPT/HCPCS coding
Certification
- Professional Collection Specialist: ACA International – Collections 2014
- License: REO Institute - Real Estate/Property Management 2008
Timeline
Account Analyst II
Samaritan Health Services
04.2016 - Current
Consumer Help Desk and Compliance Representative
Professional Credit Service
03.2013 - 04.2016
Leasing Agent
Emerald Property Management
04.2012 - 04.2013
Property Management Assistant
Property Services
06.2006 - 04.2012
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