Summary
Overview
Work History
Education
Skills
Additional Information:
Timeline
Generic

Holly Ihenkoro

Spanish Fork,UT

Summary

Dynamic Senior Practice Manager with a proven track record in strategic planning and team-oriented collaboration. Expert in budget management and credentialing processes, driving operational efficiency while enhancing patient care. A dependable leader dedicated to fostering a proactive healthcare environment and achieving key performance indicators.

Overview

14
14
years of professional experience

Work History

Senior Practice Manager

Intermountain Health
Provo, UT
01.2023 - 04.2025
  • Led multiple clinical specialties with a focus on team collaboration and operational efficiency. (Rheumatology, Pulmonology, Infectious Disease, Kidney Services, Sleep Clinic, AntiCoagulation Clinic, collaboration with Providers in ICU)
  • Assist with credentialing for all providers in 6 different specialties, including hospital ICU.
  • Supervised and collaborated with diverse clinical teams to ensure efficient healthcare delivery.
  • Financial Stewardship, budgeting, caregiver engagement and growth.
  • Annual review of budgets and needs for each clinic and requesting capital expenditures.
  • Coordinate, attend and facilitate daily huddles with each clinic.
  • Respond to inquiries in a timely manner from emails, teams messages, phone calls, text messages and in-person discussions.
  • Attend and participate in weekly, monthly, quarterly meetings with the Executive Director, Service Line, Clinical team, Executive Teams and Leadership teams.
  • Problem solve and address issues raised by Physician's, caregivers and patients.
  • Ensure understanding and growth for Medical Group KPI's and Clinical KPI's.
  • Bi-weekly approve, review, submit and correct payroll requests in Kronos and UKG.
  • Process extra pay for critical care Providers monthly and quarterly in the specific Physician's pay website.

Office Manager

Revere Health Cardiology
Provo, UT
03.2021 - 03.2023
  • Ensure that the office runs efficiently and patient needs are met in a timely and friendly environment.
  • Manage difficult, financial or emotional support for patient situations.
  • Attend and lead staff meetings and other meetings as required.
  • Identify and resolve problems in a timely and effective manner.
  • Maintain harmony among workers and resolve grievances or disputes.
  • Interview, hire, train and evaluate new employees.
  • Responsible for creating and maintaining a smooth workflow process in a high volume Cardiology clinic with 5 local offices and 10 offices outside of Utah County.
  • Manage and supervise 19 staff by preparing work schedules, expedite and coordinate time off.
  • Order and maintain office supplies, business cards and appt cards for each office, location and provider.

Director of Residential Services

TURN Community Services (non-profit)
Provo, UT
08.2011 - 02.2021
  • Program Coordinator - August 2011-March 2013, promoted to Director
  • Successfully supervised 4 depts, 50 staff and 45 clients.
  • Attend & participate in daily, weekly, bi-weekly & monthly meetings.
  • Effective communication with DSPD, Guardians, families, clients, staff, coworkers and advocates.
  • Prepare & attend yearly audits, surveys, and licensing inspections.
  • Work successfully with peers to create a teamwork atmosphere.
  • Serves as a resource for the development of programs, materials, instructional and/or evaluation methods of clients and staff.
  • Interview, hire, train and evaluate new employees.
  • Keep documentation of employees for yearly evaluations, disciplinary actions and a job well done. Notifies HR and involves them when necessary.
  • Leads and promotes quality assurance & quality improvement.
  • Acts in accordance with all applicable state and agency policies, missions and codes of conduct.
  • Organize, plan, prepare and execute company parties 3 times a year.
  • Monitors the care of program facilities and equipment, budgets, hourly analyses and other program needs and wants.

Education

Associates Degree - Medical Science

Stevens-Henager College
Orem, UT
10.2012

Skills

  • Self-starter
  • Initiative-driven
  • Proactive approach
  • Dependable
  • Dedicated
  • Leadership within Healthcare
  • Strategic planning
  • Team-oriented collaboration
  • Efficiency optimization
  • Patient care management
  • Excellent verbal and written communication
  • Budget management
  • Credentialing processes
  • Google Suite, Microsoft Office, Outlook, Workday
  • QuickBooks accounting
  • EMR - Icentra, Allscripts, Centricity Business, Athena, Therap
  • KPI analysis and execution
  • HIPAA regulations
  • Versed in Policy and Procedure Execution
  • First Aid & CPR

Additional Information:

  • Discover Card collections agent for 18 months.
  • Travel coordination and expense reconciliation.
  • Retail experience with cash flow and face to face interactions with customers.
  • Approval of payroll before final processing.
  • Medicare, Medicaid & SSI eligibility.
  • Quarterly newsletter production.
  • Coordination and completion of employee schedules, including time off.
  • Serve as chair and committee member for various committees.
  • Acquire demographics for customers and clients.
  • Maintain and update administrative calendars.

Timeline

Senior Practice Manager

Intermountain Health
01.2023 - 04.2025

Office Manager

Revere Health Cardiology
03.2021 - 03.2023

Director of Residential Services

TURN Community Services (non-profit)
08.2011 - 02.2021

Associates Degree - Medical Science

Stevens-Henager College

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Holly Ihenkoro