HOLLY ISAACS
Lake Villa,IL
Summary
Healthcare professional with extensive experience in managing and coordinating health programs. Proven ability to enhance community health through development and implementation of educational initiatives. Known for strong teamwork and adaptability, ensuring optimal program delivery and results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telehealth Connected Health Coordinator
Veteran Affairs
05.2024 - Current
- Provide ongoing support to both patients and families throughout their healthcare journey, addressing concerns or challenges as they arose.
- Conduct daily walk-in assessments of patient needs and coordinate services accordingly with relevant healthcare professionals.
- Leads facility integration of current and future modalities with providers, stakeholders and patients.
- Organize monthly health fairs and community events to raise awareness on various health topics and available services.
- Serve as the lead liaison between patients, families, and healthcare providers to ensure seamless transitions across different levels of care.
- Promote preventive healthcare measures, leading to decreased instances of chronic conditions among patients.
- Leader in implementation, evaluation, education and management of connected health technologies.
Credentialing & Privileging Specialist
Veteran Affairs
08.2021 - 05.2024
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
Polytrauma Psychology Technician
Veteran Affairs
02.2019 - 08.2021
- Facilitated and managed the schedules for interdisciplinary treatment team, meetings and care planning.
- Collaborated with psychiatrists and other medical professionals to provide comprehensive care for clients with co-occurring disorders.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Recommended continuing care to clients and communicated adjustments or follow-up on treatment and discharge plans.
- Maintained detailed clinical documentation to ensure accurate patient records and aid in treatment planning.
Veteran Service Representative
Veteran Affairs
04.2018 - 02.2019
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
Education
Master of Science - Healthcare Administration
University of Wisconsin
Milwaukee, WI05.2026
Master of Science - Human Services
Argosy University
Tampa, FL03.2018
Bachelor of Science - Public Health
University of South Florida
Tampa, FL08.2016
Skills
- Data analysis and reporting
- Detail-focused approach
- Proficient in interpersonal communication
- Experienced in effective organization strategies
- Resilient in dynamic environments
- Intrinsic motivation
- Prioritization of tasks for efficiency
- Process optimization and implementation
Certification
Value-Based Healthcare Anticipated - May 2026
Timeline
Telehealth Connected Health Coordinator
Veteran Affairs
05.2024 - Current
Credentialing & Privileging Specialist
Veteran Affairs
08.2021 - 05.2024
Polytrauma Psychology Technician
Veteran Affairs
02.2019 - 08.2021
Veteran Service Representative
Veteran Affairs
04.2018 - 02.2019
Master of Science - Human Services
Argosy University
Bachelor of Science - Public Health
University of South Florida
Master of Science - Healthcare Administration
University of Wisconsin
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