Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Holly Isayo

Fontana,CA

Summary

Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Comes equipped with 2 years of related experience. Motivated Cook with 2 years of experience preparing delicious meals for customers. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

24
24
years of professional experience

Work History

Cook/Cashier

Dickeys BBQ Pit
Fontana, CA
12.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Checked quality of food products to meet high standards.
  • Managed portion control using correct utensils during preparation and plating.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Resolved customer complaints regarding food quality or services provided.
  • Monitored stock levels of food items and ordered more when necessary.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Used standardized recipes and other instructions to prepare food.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Made meals in accordance with company standards and requirements.
  • Distributed food to service staff for prompt delivery to customers.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
  • Checked completed orders for correct quantity and quality.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Organized storage areas for efficient usage of space.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Followed company security procedures for handling large sums of money.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers promptly and responded to questions.
  • Used suggestive selling techniques to promote add-on sales.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.

Driver

Uber
San Francisco, California
10.2017 - 12.2018
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Transported clients to specified destinations safely and on-time.
  • Transported riders to designated stops according to pre-determined schedules.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Adhered to company policies and procedures related to safety and security standards.
  • Documented daily mileage, gas, and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.

Driver

Lyft
San Francisco, CA
08.2017 - 12.2018
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Achieved consistently high customer scores due to exceptional service.
  • Transported clients to specified destinations safely and on-time.
  • Transported riders to designated stops according to pre-determined schedules.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Adhered to company policies and procedures related to safety and security standards.
  • Documented daily mileage, gas, and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.

Drive-Thru Cashier

Del Taco
Rancho Cucamonga, CA
11.2005 - 01.2007
  • Processed sales transactions to prevent long customer wait times.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Built and maintained productive relationships with employees.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers promptly and responded to questions.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced cashier drawers.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves with merchandise when needed.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Supervisor

Mervyns Department Store
Rancho Cucamonga, CA
09.2005 - 01.2007
  • Tracked progress on projects and provided timely feedback to staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Complied with company policies, objectives and communication goals.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Identified needs of customers promptly and efficiently.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Responded to customer questions regarding products, prices and availability.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Coordinated employee schedules according to shift changes and availability.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Team Associate

Walmart
Rancho Cucamonga, CA
02.2005 - 04.2005
  • Stayed informed of company and store updates from leadership.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Looked for ways to go above and beyond job requirements.
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Developed positive customer relationships through friendly greeting and excellent service.

Drive-Thru Cashier

Del Taco
San Bernardino, CA
08.2003 - 06.2004
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Built and maintained productive relationships with employees.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Counted and balanced cashier drawers.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Answered phone calls to assist customers with questions and orders.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.

Drive-Thru Cashier

Del Taco
Ontario, CA
06.2002 - 08.2003
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Greeted customers promptly and responded to questions.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Answered phone calls to assist customers with questions and orders.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Helped keep business clean during downtime by washing and disinfecting kitchen areas.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.

Assembly Line Worker

HP Invent
Ontario, CA
03.2002 - 05.2002
  • Assembled components of a variety of products, adhering to production specifications.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Assembled components by examining connections for correct fit, fastening parts and subassemblies.
  • Followed standard operating procedures while performing tasks on the assembly line.

Assembly Line Worker

Allegiance Custom Sterile
Ontario, CA
06.2000 - 02.2002
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Assembled components of a variety of products, adhering to production specifications.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Used established assembly instructions to complete jobs.
  • Ensured work areas were kept clean and organized at all times.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Understood and followed oral and written directions.

Security Officer

Martin Private Patrol
Upland, CA
03.2000 - 10.2001
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Fontana Adult School
Fontana, CA
08-2001

Skills

  • Grilling
  • Sanitation
  • Order Verification
  • Supply Restocking
  • Surface Cleaning
  • Frying
  • Food Presentation
  • Food Handling
  • Dish Preparation
  • Customer Service
  • High Volume Production Capability
  • Cutting and Slicing Techniques
  • Food Handler Certification
  • New Hire Training
  • Event Catering
  • Focused and Disciplined
  • Positive and Professional
  • Cleaning and Organization
  • Portion Control
  • Sanitation Practices

References

References available upon request.

Timeline

Cook/Cashier

Dickeys BBQ Pit
12.2021 - Current

Driver

Uber
10.2017 - 12.2018

Driver

Lyft
08.2017 - 12.2018

Drive-Thru Cashier

Del Taco
11.2005 - 01.2007

Supervisor

Mervyns Department Store
09.2005 - 01.2007

Team Associate

Walmart
02.2005 - 04.2005

Drive-Thru Cashier

Del Taco
08.2003 - 06.2004

Drive-Thru Cashier

Del Taco
06.2002 - 08.2003

Assembly Line Worker

HP Invent
03.2002 - 05.2002

Assembly Line Worker

Allegiance Custom Sterile
06.2000 - 02.2002

Security Officer

Martin Private Patrol
03.2000 - 10.2001

High School Diploma -

Fontana Adult School

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Holly Isayo