Holly Jackson
Hockley,TX
Summary
Organized Scheduler known for high productivity and efficient task completion. Specialize in time management, coordination of resources, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless scheduling operations across various environments.
Overview
9
9
years of professional experience
Work History
scheduler
Veterans evaluation services
08.2023 - Current
- Multitasking and prioritizing duties to meet deadlines in efficient time
- Analytical thinker
- Building a rapport with providers and establishing open lines of communication
- Assisting new schedulers and schedulers with questions and scheduling guidance with problem solving of their AOR
- Handling providers schedules and help guide them if they have questions
- Setting up per diems and requesting mobile units and tiger team to help get veterans seen as soon as possible
front desk/ scheduler/ verifier
memorial hermann endoscopy and surgery
06.2021 - 08.2023
- Provided customer service for the patients and providers
- Worked close with the administrators and business manager on ways to improve the facility press Gainey scores
- Prepared patients for their surgeries, registration process
- Collect payment and explained insurance benefits
- Uploaded patients’ registration
- Worked up an excel of payments that were collected on the day of service and ran closing reports
- Scheduled cases for the whole facility
- Coordinated with multiple physician’s schedulers to transfer cases on the outpatient schedule for upcoming procedures
- Obtained H&Ps and Orders for each patient and made sure they were in guidelines for their upcoming procedures
Baby imaging specialist, frontDesk/Scheduler
Cranial Technologies
05.2017 - 06.2021
- Scheduling patients in a high-volume clinic
- Scheduled Team meeting/ Lead team meetings
- Problem solved with Multiple clinician schedules / Scheduled at other locations through the United states
- Provided Doctors with Medical records/ stayed in communication with them through Patient’s treatment
- Excel/Microsoft word/ Outlook/ Microsoft Teams
- Handle Patient Concerns / deescalated Issues
- Managed Clinic flow
- Took Patient Images of babies
- Handling a high-volume clinic schedule with images
- Worked with co workers to provide the best customer service and welcoming experience for the babies and family to start/ continue treatment with Cranial Technologies
Office Manager Assistant
A – Pluss Glass
02.2016 - 04.2017
- Monitored Payments due from clients and promptly contacted clients with past due payments
- Supervised invoice processing, Purchase orders, Expense reports, credit memos and payment transactions
- Maintained computer and physical filing systems
- Prepared vendor invoices and processed incoming payments
- Completed weekly payroll
- Completed weekly company deposits
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Operation Clerk
Naval Medical Center San Diego (Balboa Hospital)
San Diego, California
08.2015 - 02.2016
- Answered a large call volume and addressing inquiries, answering questions about programs for military families
- Verified insurance
- Resolved patient complaints
- Handle daily banking for the clinic
- Helped with timecard and medical records request
- Scheduled daily appointments
- Managed office supplies, vendors, organization and upkeep of the office
Education
High School Diploma -
KEMPNER HIGH SCHOOL
Sugar Land, TX06-2008
Some College (No Degree) -
Wharton County Junior College
Sugar Land, TXSkills
- Creative problem solver
- Adaptable Learner
- Building Strong Client Partnerships
- Patient Scheduling
- Telephone etiquette
- Consistent Commitment to Quality
- Key relationship management
- Critical thinking
- Dedicated team player
- Microsoft Office Proficiency
- Efficient Prioritization Techniques
- Detail-Oriented Data Input
- Schedule Management
- Management of Staffing
Timeline
scheduler
Veterans evaluation services
08.2023 - Current
front desk/ scheduler/ verifier
memorial hermann endoscopy and surgery
06.2021 - 08.2023
Baby imaging specialist, frontDesk/Scheduler
Cranial Technologies
05.2017 - 06.2021
Office Manager Assistant
A – Pluss Glass
02.2016 - 04.2017
Operation Clerk
Naval Medical Center San Diego (Balboa Hospital)
08.2015 - 02.2016
High School Diploma -
KEMPNER HIGH SCHOOL
Some College (No Degree) -
Wharton County Junior College
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