Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
about me
References
Timeline
Generic

Holly Jenkins

Fortville,IN

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Personable customer service rep enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Barista

Dunkin' Donuts
Fishers, IN
10.2023 - Current
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Maintained calm demeanor during high-volume periods and special events.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Restocked product displays based on demand and projected sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Ground beans for espresso shots according to individual customer specifications.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Operated cash registers to process customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Customer Service Representative

Tims Bakery
McCordsville, IN
06.2021 - Current
  • Contributed to menu creation through development of new or seasonal product ideas and recipes.
  • Baked scones, cookies, cakes and other baked goods under direction of [Job title].
  • Operated POS system to process bakery sales transactions.
  • Maintained a clean and sanitary work area throughout the day.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Actively maintained preparation line ingredient levels, replenishing supply of fillings, nuts, cheeses and other ingredients to support uninterrupted preparation.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Followed recipes to ensure consistent quality of finished products.
  • Operated point-of-sale system to receive cash or credit card payments and issue receipts.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Organized raw ingredients and supplies in storage areas, moving, and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Worked closely with head baker to plan daily production schedules.
  • Maintained safe food handling practices to prevent germ spread.
  • Ensured that all safety protocols were followed while working in the bakery area.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Operated cash register accurately when processing customer payments.
  • Demonstrated knowledge of proper food handling techniques when preparing ingredients.
  • Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.

Assistant Manager

Martin & Bayley Inc
1311 A West Main St, IN
03.2019 - Current
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assigned work and monitored performance of project personnel.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed inventory audits to identify losses and project demand.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.

Home Health Aide

Individual Support Services
Middletown, IN
01.2011 - 01.2014
  • Cared for disabled children or children with sick or disabled parents.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Helped client with medication self-administration.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Provided companionship and monitored health condition of clients.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Managed patient transportation and appointment scheduling.
  • Assisted clients with proper exercises and rehabilitation.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Assisted clients with bathing, dressing and incontinence care.

Med Tech/Resident Assistant

Brookdale Assisted Living
Tampa, FL
01.2002 - 05.2010
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Enforced University policies while maintaining an atmosphere conducive to learning.
  • Completed routine rounds, checking with residents to meet care needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
  • Developed and deepened relationships with residents and fellow staff.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored assigned areas for cleanliness and security purposes.
  • Developed positive relationships with all members of the residence hall community.
  • Responded to emergency situations within the residence hall.
  • Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
  • Served as positive role model for diverse group of individuals.
  • Collaborated with Resident Directors on programming initiatives for the residence hall.
  • Responded and assisted with diverse needs of residents on wing.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Transported residents to activities and meals.
  • Mentored new resident assistants during their training period.
  • Answered telephones and routed calls or delivered messages.
  • Welcomed new residents and assisted with community adjustment.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Answered patient calls promptly and assisted them with their needs in a timely manner.
  • Assisted with client personal care needs to foster independence and well-being.
  • Checked patients' pulse, temperature and respiration.
  • Administered prescribed medications under direction from physician.
  • Managed patient transportation and appointment scheduling.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Prepared meals for patients following prescribed diets.
  • Documented care provided and submitted notes to supervisor.
  • Assisted patients with personal care to alleviate burden on family members.
  • Monitored vital signs, including pulse rate, respiration rate and temperature.
  • Provided hospice care services including comfort measures such as massage therapy.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped client with medication self-administration.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

Education

General Studies - High School Excel

Mt Vernon High School
Fortville, IN

Skills

  • Coffee Expertise
  • Beverage Preparation
  • Ordering Procedures
  • Food Preparation
  • POS Systems
  • Up-Selling
  • Cash Handling
  • Food Running
  • Opening and Closing Duties
  • Behavioral Management
  • Meal Preparation
  • Patient Transportation
  • Progress Documentation
  • Client Documentation
  • Care Plan Assessment
  • Medication Administration
  • First Aid and Safety
  • Light Housekeeping
  • Knowledge of State Regulations
  • Patient Care
  • Client Safety and First Aid
  • Documentation
  • Medical Charting
  • Housekeeping
  • Display Case Setup
  • Stock Rotation
  • Quality Assurance
  • POS System Operation
  • Work Prioritization
  • Surface Cleaning
  • Shrink Reduction
  • Customer Needs Assessment
  • Food Handling Safety
  • Menu Memorization
  • Cash Register Operation
  • Relationship Building

Certification

  • Servsafe
  • food handler
  • cpr/first aide

Languages

English
Professional

Affiliations

  • enjoy working with people, reliable, trustworthy, honest, dependable

about me

  • i enjoy working
  • love customer service

easy to learn and willing to always engage

References

References available upon request.

Timeline

Barista

Dunkin' Donuts
10.2023 - Current

Customer Service Representative

Tims Bakery
06.2021 - Current

Assistant Manager

Martin & Bayley Inc
03.2019 - Current

Home Health Aide

Individual Support Services
01.2011 - 01.2014

Med Tech/Resident Assistant

Brookdale Assisted Living
01.2002 - 05.2010

General Studies - High School Excel

Mt Vernon High School

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Holly Jenkins