Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Jeppson

Wells,NV

Summary

Dynamic Night Auditor with proven expertise at Hampton By Hilton, excelling in financial management and guest relations. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous night audit reporting. Adept at multitasking and maintaining safety protocols, ensuring seamless operations during overnight shifts. Committed to delivering exceptional service and fostering a positive atmosphere.

Overview

6
6
years of professional experience

Work History

Night Auditor

Hampton By Hilton
07.2025 - Current
  • Processed guest check-ins and check-outs efficiently during night shifts.
  • Managed nightly financial audits, ensuring accuracy in cash handling and reporting.
  • Resolved guest inquiries and concerns promptly to enhance customer satisfaction.
  • Monitored hotel security systems, overseeing safety protocols throughout the night.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Conducted inventory checks on supplies, optimizing stock levels for operations.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Folding laundry nightly


Breakfast prep

Night Auditor

Motel 6 Hotel
04.2025 - 07.2025
  • Prepared detailed reports on occupancy rates and revenue for management review.
  • Assisted with billing discrepancies, maintaining accurate financial records for guests.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Established rapport with regular clientele by providing personalized service tailored to individual preferences.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
  • Processed reservations and cancellations efficiently, optimizing room occupancy rates.
  • Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.

Workmen’s Compensation

Walmart
05.2022 - 11.2024

Tech 3

Thermo Fisher
10.2019 - 11.2021
  • Operated and maintained laboratory equipment to ensure optimal performance and reliability.
  • Assisted in troubleshooting technical issues, enhancing equipment functionality and minimizing downtime.
  • Conducted routine inspections and calibrations to uphold compliance with quality standards.
  • Documented test results accurately, supporting data integrity for research initiatives.
  • Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
  • Developed training materials for new technicians, fostering knowledge sharing and skill development.
  • Implemented safety protocols to promote a secure working environment for all personnel.
  • Analyzed operational procedures, recommending improvements to enhance productivity and reduce waste.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

Education

High School Diploma - Geneeal

Muleshoe High School
Muleshoe, TX

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Night audit reports
  • Punctual and dependable
  • End-of-day processes
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Guest services
  • Reservations
  • Guest relations
  • Time management
  • Office supervision
  • Customer service
  • Staff training
  • Night audit procedures
  • Financial management
  • Reception management
  • Teamwork orientation
  • Credit and cash payments
  • Safety and security procedures
  • Daily reporting
  • Complaint resolution
  • Registration processing
  • Complaints management
  • Processing registrations
  • Inventory oversight
  • Hospitality service expertise
  • Reservation processing
  • Reservation management
  • Wake-up calls
  • Training and mentoring
  • Audit reporting
  • Lobby housekeeping
  • Supply replenishment
  • Clerical duties
  • Conflict mediation
  • Automated telephone systems
  • Conference room set up
  • Verbal and written communication
  • Overseeing front desk
  • Conflict/issue documentation
  • Front desk monitoring
  • Checking guests in and out
  • Performing wake-up calls
  • Cash handling
  • Payment processing
  • Detail-oriented

Timeline

Night Auditor

Hampton By Hilton
07.2025 - Current

Night Auditor

Motel 6 Hotel
04.2025 - 07.2025

Workmen’s Compensation

Walmart
05.2022 - 11.2024

Tech 3

Thermo Fisher
10.2019 - 11.2021

High School Diploma - Geneeal

Muleshoe High School
Holly Jeppson