Holly Jeppson

• Processed guest check-ins and check-outs efficiently during night shifts.
• Managed nightly financial audits, ensuring accuracy in cash handling and reporting.
• Resolved guest inquiries and concerns promptly to enhance customer satisfaction.
• Monitored hotel security systems, overseeing safety protocols throughout the night.
• Collaborated with housekeeping to ensure room readiness for incoming guests.
• Conducted inventory checks on supplies, optimizing stock levels for operations.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

Folding laundry nightly

Breakfast prep

• Prepared detailed reports on occupancy rates and revenue for management review.
• Assisted with billing discrepancies, maintaining accurate financial records for guests.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Generated and printed daily financial reports to track hotel performance.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Established rapport with regular clientele by providing personalized service tailored to individual preferences.
• Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
• Processed reservations and cancellations efficiently, optimizing room occupancy rates.
• Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.

• Operated and maintained laboratory equipment to ensure optimal performance and reliability.
• Assisted in troubleshooting technical issues, enhancing equipment functionality and minimizing downtime.
• Conducted routine inspections and calibrations to uphold compliance with quality standards.
• Documented test results accurately, supporting data integrity for research initiatives.
• Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
• Developed training materials for new technicians, fostering knowledge sharing and skill development.
• Implemented safety protocols to promote a secure working environment for all personnel.
• Analyzed operational procedures, recommending improvements to enhance productivity and reduce waste.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• Increased equipment lifespan, performing preventive maintenance and timely repairs.
• Enhanced team productivity with thorough training on new technologies and procedures.
• Achieved significant energy savings by installing and maintaining energy-efficient systems.
• Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
• Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
• Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
• Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
• Enhanced operational efficiency, automating repetitive technical tasks where possible.
• Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.