Summary
Overview
Work History
Education
Skills
Timeline
Barista

Holly Jicha

Groton,CT

Summary

Dynamic and customer-focused professional with a proven track record at Dunkin' Donuts, enhancing customer satisfaction through exceptional service and coffee expertise. Skilled in time management and hospitality service, I excel in fast-paced environments, consistently achieving high efficiency and positive feedback. My collaborative spirit and ability to upsell have significantly contributed to team success.

Overview

3
3
years of professional experience

Work History

Barista

Dunkin' Donuts
01.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Housekeeper

Crystal Springs Inn and Suites
10.2023 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Busser

Hoofs Restaurant
03.2022 - 06.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Supported team members with additional tasks, promoting a positive work environment.

Cashier

Burlington Coat Factory
11.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Grasso Technical High School
Groton, CT
06-2022

Skills

  • Friendly and outgoing
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Excellent memory
  • Hospitality service expertise
  • Coffee machinery
  • Up-selling
  • Time Management

Timeline

Barista

Dunkin' Donuts
01.2024 - Current

Housekeeper

Crystal Springs Inn and Suites
10.2023 - 12.2023

Busser

Hoofs Restaurant
03.2022 - 06.2022

Cashier

Burlington Coat Factory
11.2021 - 02.2022

High School Diploma -

Grasso Technical High School

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Holly Jicha