Holly Johnson
Manager
Fayetteville,AR
Summary
Highly skilled and enthusiastic professional with expert team leadership, management, planning and organizational skills with over 22 years of experience. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Strategic thinker and tactical decision-maker with a passion for providing servant leadership.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Clinic Manager
Medical Associates Of Northwest Arkansas
Fayetteville, AR
10.2011 - 09.2022
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented clinical and value based care programs including but not limited to; PCMH, Caravan ACO, CPC+ and Primary Care First.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all medical, office and pharmaceutical supplies and monitored inventory levels daily.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Used judgment and integrity in handling confidential matters and requests.
- Managed, scheduled and coordinated all office functions and activities for employees and physicians.
- Coded and submitted daily invoices with in-house accounting software.
- Created notices and advertisements for available vacancies on job seeking websites.
- Supervised company transitions, system conversions and office moves.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Prepared and retained records, files and reports according to various government and practice standards.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Assistant Director
Hand In Hand Early Learning Center
Prairie Grove, AR
02.2006 - 09.2011
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Created and updated records and files to maintain document compliance.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Monitored team compliance with safety and health guidelines.
- Cultivated and maintained relationships to promote positive work cultures.
- Built a strong referral network to generate new business opportunities.
- Partnered with educators to instruct and mentor students.
- Assisted with internal and external audits and inspections.
- Oversaw business calendar of events and scheduled key initiatives.
- Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
Supervisor
Clarion Inn And Suites
Fayetteville, AR
07.2004 - 02.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Monitored expenditures to mitigate risk of overages.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Identified individual employee's unique work styles and adapted management methods.
Company Owner
Carlile Commercial Painting
Seligman, MO
06.2001 - 01.2006
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Drafted invoices for completed work.
Education
High School Diploma -
Lincoln Consolidated Schools
Lincoln, AR 08.1996 - 05.2001
Skills
Clinical management
Program management
Drug utilization review-Prescription monitoring program
Staff Management
Hiring and recruitment
EMR / EHR NextGen, Cerner, eClinicalworks
Patient education and counseling
Drug inventory management
Seasoned in medical clinical procedures
Relationship building and retention
Strategic planning
Business administration
Verbal and written communication
Effective leader
Delegation
Teambuilding
Dependable and Responsible
Financial Management
Policy and procedure adherence
Report compilation
Operations management
Vendor relations
Program leadership
Inventory and restocking
MS Office
Clerical Support
PPE Compliance
Attention to Detail
Data Entry
First Aid/CPR
Decision-Making
Quality Management Processes
Medical Coding
Medical Records Management
Drug utilization review
Patient flow
Corporate compliance
Policies and procedures
Training and mentoring
Notary Public-Washington County Arkansas
Commission expires 6/9/32
Certification
Project Management Essentials Certified (PMEC)
Affiliations
Arkansas Medial Group Management Association 2012-Current
Timeline
Project Management Essentials Certified (PMEC)
10-2019
Lean Six Sigma White Belt Certified
10-2019
Clinic Manager
Medical Associates Of Northwest Arkansas
10.2011 - 09.2022
Assistant Director
Hand In Hand Early Learning Center
02.2006 - 09.2011
Supervisor
Clarion Inn And Suites
07.2004 - 02.2006
Company Owner
Carlile Commercial Painting
06.2001 - 01.2006
High School Diploma -
Lincoln Consolidated Schools
08.1996 - 05.2001