Holly Johnson
Tea,SD
Summary
Always smiling and a joy to work with! I have a passion for compassion! Empathy has lead me to pursue a career in human services. I am intrinsically motivated to help others and give my all. My attention to detail produces top quality results. I am experienced in staff development and training. I possess a diverse background working with individuals with the most severe disabilities. I am an adept problem solver and adapt to change easily. My love of learning only grows each year. I do not place limits on what I can do, or, on what others can do.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flex Staff
Hy-Vee
Sioux Falls
11.2022 - Current
- Choose hours, days, location and job type from available shifts
- Ability to work in any department (bakery, floral, stocking, cashier, customer service, shopper, delivery driver, auditor)
Billing Specialist
Alpha Sigma Health Group
Sioux Falls, SD
08.2017 - 09.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Conduct billing audits to ensure compliance with all state and company regulations.
- Assist with resolution of denied and unpaid claims from remittance advices.
- Request and update client authorizations from appropriate state agency or representative.
- Worked effectively with medical payers for Private Pay, Medicaid Waiver, Straight In-Home, Hospice and Respite-Caregiver clients to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Participated in On-call duties.
- Participated in On-call duties.
- Completed Caregiver training and coverage as needed.
- Create and maintain standard operating procedure manuals for job tasks.
- Continued to assist with administrative duties.
Administrative Assistant
Alpha Sigma Health Group
Sioux Falls, SD
09.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized Company Picnic
- Created and updated records and files to maintain document compliance.
- Decorated reception area, selected and ordered furniture and assembled
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Assisted with background checks and employee training
- Complete on-call duties, answer phone at all hours and respond to client needs, i.e. go to their home and complete caregiver duties
Residential Supervisor
Lutheran Social Services Of South Dakota
Summit Oaks II, Sioux Falls, SD
12.2012 - 05.2015
- Maintained therapeutic and safe environment for residents and staff through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all shift planning and assignment of duties to staff each shift.
- Supervised staff and clients in locked down intensive unit for adolescents aged 10-17.
- Administered medication as a certified med aide.
- Utilized and trained staff in Safe Crisis Management techniques as a certified Safe Crisis Management Trainer.
- Participated in Order Writing duties as licensed Associate Social Worker.
- Supervise 5-6 staff by meeting regularly to complete performance evaluations, trainings, incident reporting procedures, utilization of corrective action plans, and formal reprimands.
- Ensuring agency polices and procedures are adhered to by staff.
- Inform staff and residents of policy and programming changes.
- Completed resident shopping, allowance records, delegation of funds, and inventory.
- Group Leader for the Olweus Bullying Prevention Program.
- Conduct safety assessments and searches.
- Collaborate with therapists, school personnel, social workers, and family to develop and maintain client goals and needs.
- Respond to crisis situations and notify appropriate chain of command.
- Write end of shift reports and lead shift change briefings.
- Utilize and teach deescalation and Love and Logic techniques to respond effectively to aggressive behavior.
Residential Counselor
Lutheran Social Services Of South Dakota
Summit Oaks II, Sioux Falls, SD
10.2012 - 12.2012
- Monitored and documented resident progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged residents to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Collaboration to provide consistent accountability for resident behavior.
- Conducted safety searches of persons, belongings and rooms.
- Transported and monitored residents during outings in the community.
- Provided crisis management and intervention during emergency situations.
- Document resident behavior and incident reports.
Assistant Teacher
Lutheran Social Services Of South Dakota
Southern Hills, Sioux Falls, SD
09.2011 - 10.2012
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance.
- Engaged and entertained children through recreational and educational activities.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Communicated with parents about child's progress and classroom behavior.
- Encouraged children to interact with each other and participate in group activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Taught children with creative approaches, methods, and techniques.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills.
- Created safe and nurturing learning environment.
Supported Employment Specialist
Gulf Bend Center
Victoria, TX
05.2007 - 12.2009
- Provided employment support for individuals with the most significant disabilities.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Assisted with interview and new hire paperwork.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Developed relationships with diverse businesses to expand job opportunities for clients with disabilities.
Education
Bachelor of Science - Psychology And Criminal Justice, Dual Major
University of Houston-Victoria
Victoria, TX05.2007
Skills
- Social Work Experience
- Medication Administration
- Supervisor Experience
- Crisis Management and Intervention
- Order Writing Experience
- Staff Training
- Behavior Monitoring and Modification
Certification
Previous certifications include First Aide, CPR, Infant CPR and First Aide, Safe Crisis Management, Medication Administrator, DOT Drug and Alcohol Collector
Timeline
Flex Staff
Hy-Vee
11.2022 - Current
Billing Specialist
Alpha Sigma Health Group
08.2017 - 09.2018
Administrative Assistant
Alpha Sigma Health Group
09.2016 - 09.2017
Residential Supervisor
Lutheran Social Services Of South Dakota
12.2012 - 05.2015
Residential Counselor
Lutheran Social Services Of South Dakota
10.2012 - 12.2012
Assistant Teacher
Lutheran Social Services Of South Dakota
09.2011 - 10.2012
Supported Employment Specialist
Gulf Bend Center
05.2007 - 12.2009
Bachelor of Science - Psychology And Criminal Justice, Dual Major
University of Houston-Victoria