Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Johnson

Tea,SD

Summary

Always smiling and a joy to work with! I have a passion for compassion! Empathy has lead me to pursue a career in human services. I am intrinsically motivated to help others and give my all. My attention to detail produces top quality results. I am experienced in staff development and training. I possess a diverse background working with individuals with the most severe disabilities. I am an adept problem solver and adapt to change easily. My love of learning only grows each year. I do not place limits on what I can do, or, on what others can do.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Flex Staff

Hy-Vee
11.2022 - Current
  • Choose hours, days, location and job type from available shifts
  • Ability to work in any department (bakery, floral, stocking, cashier, customer service, shopper, delivery driver, auditor)

Billing Specialist

Alpha Sigma Health Group
08.2017 - 09.2018
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Conduct billing audits to ensure compliance with all state and company regulations.
  • Assist with resolution of denied and unpaid claims from remittance advices.
  • Request and update client authorizations from appropriate state agency or representative.
  • Worked effectively with medical payers for Private Pay, Medicaid Waiver, Straight In-Home, Hospice and Respite-Caregiver clients to obtain timely and accurate payments.
  • Worked with multiple departments to check proper billing information.
  • Participated in On-call duties.
  • Participated in On-call duties.
  • Completed Caregiver training and coverage as needed.
  • Create and maintain standard operating procedure manuals for job tasks.
  • Continued to assist with administrative duties.

Administrative Assistant

Alpha Sigma Health Group
09.2016 - 09.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized Company Picnic
  • Created and updated records and files to maintain document compliance.
  • Decorated reception area, selected and ordered furniture and assembled
  • Sorted, opened, and routed mail and deliveries to meet business requirements
  • Assisted with background checks and employee training
  • Complete on-call duties, answer phone at all hours and respond to client needs, i.e. go to their home and complete caregiver duties

Residential Supervisor

Lutheran Social Services Of South Dakota
12.2012 - 05.2015
  • Maintained therapeutic and safe environment for residents and staff through careful monitoring and continuous oversight.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Coordinated all shift planning and assignment of duties to staff each shift.
  • Supervised staff and clients in locked down intensive unit for adolescents aged 10-17.
  • Administered medication as a certified med aide.
  • Utilized and trained staff in Safe Crisis Management techniques as a certified Safe Crisis Management Trainer.
  • Participated in Order Writing duties as licensed Associate Social Worker.
  • Supervise 5-6 staff by meeting regularly to complete performance evaluations, trainings, incident reporting procedures, utilization of corrective action plans, and formal reprimands.
  • Ensuring agency polices and procedures are adhered to by staff.
  • Inform staff and residents of policy and programming changes.
  • Completed resident shopping, allowance records, delegation of funds, and inventory.
  • Group Leader for the Olweus Bullying Prevention Program.
  • Conduct safety assessments and searches.
  • Collaborate with therapists, school personnel, social workers, and family to develop and maintain client goals and needs.
  • Respond to crisis situations and notify appropriate chain of command.
  • Write end of shift reports and lead shift change briefings.
  • Utilize and teach deescalation and Love and Logic techniques to respond effectively to aggressive behavior.

Residential Counselor

Lutheran Social Services Of South Dakota
10.2012 - 12.2012
  • Monitored and documented resident progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Encouraged residents to develop self-advocacy skills and to become active participants in own treatment plans.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Collaboration to provide consistent accountability for resident behavior.
  • Conducted safety searches of persons, belongings and rooms.
  • Transported and monitored residents during outings in the community.
  • Provided crisis management and intervention during emergency situations.
  • Document resident behavior and incident reports.

Assistant Teacher

Lutheran Social Services Of South Dakota
09.2011 - 10.2012
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Completed daily reports, meal count sheets, and attendance.
  • Engaged and entertained children through recreational and educational activities.
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Communicated with parents about child's progress and classroom behavior.
  • Encouraged children to interact with each other and participate in group activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Taught children with creative approaches, methods, and techniques.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Modeled positive behavior and communication skills.
  • Created safe and nurturing learning environment.

Supported Employment Specialist

Gulf Bend Center
05.2007 - 12.2009
  • Provided employment support for individuals with the most significant disabilities.
  • Recognized client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Assisted with interview and new hire paperwork.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Developed relationships with diverse businesses to expand job opportunities for clients with disabilities.

Education

Bachelor of Science - Psychology And Criminal Justice, Dual Major

University of Houston-Victoria
Victoria, TX
05.2007

Skills

  • Social Work Experience
  • Medication Administration
  • Supervisor Experience
  • Crisis Management and Intervention
  • Order Writing Experience
  • Staff Training
  • Behavior Monitoring and Modification

Certification

Previous certifications include First Aide, CPR, Infant CPR and First Aide, Safe Crisis Management, Medication Administrator, DOT Drug and Alcohol Collector

Timeline

Flex Staff

Hy-Vee
11.2022 - Current

Billing Specialist

Alpha Sigma Health Group
08.2017 - 09.2018

Administrative Assistant

Alpha Sigma Health Group
09.2016 - 09.2017

Residential Supervisor

Lutheran Social Services Of South Dakota
12.2012 - 05.2015

Residential Counselor

Lutheran Social Services Of South Dakota
10.2012 - 12.2012

Assistant Teacher

Lutheran Social Services Of South Dakota
09.2011 - 10.2012

Supported Employment Specialist

Gulf Bend Center
05.2007 - 12.2009

Bachelor of Science - Psychology And Criminal Justice, Dual Major

University of Houston-Victoria

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Holly Johnson