Holly Joyce
Stanwood,WA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient process implementation in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Project Manager
Optum Care Network
04.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
CMA
The Everett Clinic | Urology
06.2021 - 04.2022
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Clinical Informatics | Level 2
Jamestown Family Health
10.2018 - 03.2021
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Advised physicians on how to properly dose medications.
- Analyzed trends in medication use and made recommendations for policy updates.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Clinical Informatics | Level 1
Jamestown Family Health Clinic
06.2016 - 10.2018
- Provided guidance in development, implementation and maintenance of company clinical information system.
- Liaised between providers and IT team to inform management and facilitate project completion.
- Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
- Supported corporate objectives and applied team feedback to develop and implement information system strategy.
- Provided guidance for cross-departmental clinical improvements.
- Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
- Influenced care outcomes by implementing improvements and optimizing health information technology.
Ambulatory EPIC Credentialed Trainer | Lead
Jamestown Family Health Clinic
04.2014 - 06.2016
- Provided coaching and mentoring to employees.
- Trained and mentored 30+ new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Education
Organizational Transformation | Foundation - Project Management
PMI
Online2022
Redesigning Root Cause Analysis - Root Cause Analysis
Institute For Healthcare Improvement
Online2022
Project Management Basics - Project Management
PMI
Online2021
Introduction To Project Management - Project Management
Skill Success
Online2019
Medical Assisting -
Bryman College
01.2005
Skills
- Project Planning and Development
- Stakeholder Communications
- Functional & Business Requirements
- Conflict Management
- Change Control Processes
- New Product Introductions Strategies
- Performance Improvements
- Cross-Functional Collaboration
- Schedule Management
- Document Management
Roles
- EPIC Ambulatory Trainer
- Clinical Informatics
- Management
- UHC Culture Ambassador
- Salesforce SME
- LearnSource Admin
- Articulate | Storyline | Rise 360
Personal Information
Title: Quality PM
References
LarriAnn Mishko, 360-460-0721 Eugene Burwell, 360-912-2108 Faith Hiday, 360-460-5471
Timeline
Project Manager
Optum Care Network
04.2022 - Current
CMA
The Everett Clinic | Urology
06.2021 - 04.2022
Clinical Informatics | Level 2
Jamestown Family Health
10.2018 - 03.2021
Clinical Informatics | Level 1
Jamestown Family Health Clinic
06.2016 - 10.2018
Ambulatory EPIC Credentialed Trainer | Lead
Jamestown Family Health Clinic
04.2014 - 06.2016
Organizational Transformation | Foundation - Project Management
PMI
Redesigning Root Cause Analysis - Root Cause Analysis
Institute For Healthcare Improvement
Project Management Basics - Project Management
PMI
Introduction To Project Management - Project Management
Skill Success
Medical Assisting -
Bryman College
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