Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Keeton

Elizabeth,IN

Summary

Capable and reliable manager/coordinator specializing in customer service and operations. Knowledgeable in managing schedules, supporting projects and serving customer needs. Bringing 20 plus years of leadership and communication skills with diverse groups in a multitude of settings. Multitasker with top strengths in organizing materials and prioritizing tasks.

Overview

27
27
years of professional experience

Work History

Store Manager

Tractor Supply Company
Madison, IN
01.2024 - 04.2025
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Identified operational issues and implemented appropriate process improvements to increase productivity.
  • Oversaw storewide merchandising standards to adhere to corporate expectations.

Insurance Sales Representative

Trenton RIcketts State Farm
Madison, IN
05.2019 - 01.2024
  • Followed up with customers to check on changing needs and propose new offerings.
  • Offered policy guidance to fit the need of the customer.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Maintained customer records and files.
  • Worked with Underwriters to ensure policies issued timely and correctly.
  • Worked with billing on customer account updates.

Substitute Teacher/Aid

SWJCS
Hanover, In
12.2017 - 05.2019

Substitute teacher at all grade levels including special needs.

  • Kept classroom safe, organized, and clean.
  • Managed classrooms during the absence of assigned teachers.
  • Observed and documented behaviors and actions.

Special Assignment

Kroger
Jeffersonville, In
08.2017 - 12.2017

Special assignment with a focus to improve the front end operation. Assist store in preparing for new location by developing store leaders.

  • Monitored, managed, and communicated strategic objectives.
  • Developed and rolled-out new procedures which positively impacted objectives, leading to positive results.

District Coordinator

Kroger
Louisville, Ky
07.2015 - 08.2017
  • Managed and oversaw a team of 20 department leaders and their teams, providing these individuals with the resources they needed to be successful.
  • Trained associates on standard operating procedures to complete work in an accurate and efficient manner.
  • Assisted in the remodel/new store process by communicating between facility engineering, division staff and stores.
  • Served as a link between division office, management and employees by handling questions, planning and executing sales plans and helping resolve work-related problems.
  • Planned and executed new district changes and roll out procedures for stores.

Store Manager

Kroger
Madison, In
05.2009 - 06.2015


  • Established relationships with vendors and community.
  • Created succession plans and promotion paths for all staff.
  • Directed daily operations of store. 
  • Maintained a friendly and professional demeanor while interacting with customers.
  • Addressed customer inquiries and resolved complaints.
  • Supervised and led 7 department managers while overseeing the operations of 100+ associates.
  • Lead daily team huddles and weekly department meetings to address customer service, sales, safety, shrink and associate needs. 

Expense Manager/KRONOS

Kroger
Louisville, Ky
06.2005 - 06.2009

Reported expense details and opportunities to executive staff. Researched areas to cut expense line.

  • Trained associates on time clock/payroll system in various areas of Indiana, Kentucky, Tennessee and Southern Illinois.
  • Assisted with correcting errors in payroll system.
  • Coordinated details with facility engineering and General Office regarding roll out specifics and installation.

Co Manager

Kroger
Louisville, Ky
06.1998 - 06.2005
  • Co manager at several locations in Southern Indiana and LaGrange Ky.
  • Balanced the needs of multiple customers and associates simultaneously in a fast-paced environment.
  • Built and maintained effective relationships with peers and upper management.

Education

Bachelor of Arts - General Studies

Indiana University SE

Skills

  • Leadership/communication skills
  • Employee relations
  • Vendor partnerships
  • Customer-oriented
  • Staff development and training
  • Schedule coordination
  • Client account management
  • Organizational skills

Timeline

Store Manager

Tractor Supply Company
01.2024 - 04.2025

Insurance Sales Representative

Trenton RIcketts State Farm
05.2019 - 01.2024

Substitute Teacher/Aid

SWJCS
12.2017 - 05.2019

Special Assignment

Kroger
08.2017 - 12.2017

District Coordinator

Kroger
07.2015 - 08.2017

Store Manager

Kroger
05.2009 - 06.2015

Expense Manager/KRONOS

Kroger
06.2005 - 06.2009

Co Manager

Kroger
06.1998 - 06.2005

Bachelor of Arts - General Studies

Indiana University SE
Holly Keeton
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