Holly Keeton

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Identified operational issues and implemented appropriate process improvements to increase productivity.
• Oversaw storewide merchandising standards to adhere to corporate expectations.

• Followed up with customers to check on changing needs and propose new offerings.
• Offered policy guidance to fit the need of the customer.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Maintained customer records and files.
• Worked with Underwriters to ensure policies issued timely and correctly.
• Worked with billing on customer account updates.

Substitute teacher at all grade levels including special needs.

• Kept classroom safe, organized, and clean.
• Managed classrooms during the absence of assigned teachers.
• Observed and documented behaviors and actions.

Special assignment with a focus to improve the front end operation. Assist store in preparing for new location by developing store leaders.

• Monitored, managed, and communicated strategic objectives.
• Developed and rolled-out new procedures which positively impacted objectives, leading to positive results.

• Managed and oversaw a team of 20 department leaders and their teams, providing these individuals with the resources they needed to be successful.
• Trained associates on standard operating procedures to complete work in an accurate and efficient manner.
• Assisted in the remodel/new store process by communicating between facility engineering, division staff and stores.
• Served as a link between division office, management and employees by handling questions, planning and executing sales plans and helping resolve work-related problems.
• Planned and executed new district changes and roll out procedures for stores.

• Established relationships with vendors and community.
• Created succession plans and promotion paths for all staff.
• Directed daily operations of store. 
• Maintained a friendly and professional demeanor while interacting with customers.
• Addressed customer inquiries and resolved complaints.
• Supervised and led 7 department managers while overseeing the operations of 100+ associates.
• Lead daily team huddles and weekly department meetings to address customer service, sales, safety, shrink and associate needs. 

Reported expense details and opportunities to executive staff. Researched areas to cut expense line.

• Trained associates on time clock/payroll system in various areas of Indiana, Kentucky, Tennessee and Southern Illinois.
• Assisted with correcting errors in payroll system.
• Coordinated details with facility engineering and General Office regarding roll out specifics and installation.

• Co manager at several locations in Southern Indiana and LaGrange Ky.
• Balanced the needs of multiple customers and associates simultaneously in a fast-paced environment.
• Built and maintained effective relationships with peers and upper management.