Holly Keichel
Allentown,United States
Summary
Detail-oriented team player, organised and dependable, with strong organisational and communication skills across multiple industries. Ability to handle multiple projects simultaneously with a positive attitude, a high degree of accuracy, and a willingness to learn all facets of the job.
Overview
16
16
years of professional experience
Work History
Industrial/Machine Operations
Ingram Content Group
07.2021 - 09.2023
- Operated production equipment including binders, trimmers to achieve production volume and quality standards
- Executed timely resupply of materials while operating production to maximum efficiency
- Followed all safety guidelines accurately as laid out by the company
- Sorted products for multi-shipping containers and locations while using software applications in conjunction with proper labelling and handling
- Packed products in timely manner for customer orders, both facility and individual.
- Consistently exceeded production percentage goals each day by more than 25%-40%.
Customer Service/Management/Foodservice
Starbucks
08.2016 - 07.2021
- Daily supervision and deployment of partners during peak and non-peak hours
- Consistent, friendly customer service
- Effectively handled customer complaints and special requests
- Trained all new baristas in accordance to Starbucks standards
- Consistently keeps areas clean in compliance with standards of company as well as local, and federal sanitation standards
- Maintained positive working relations between staff and management
- Displayed proficiency in daily deposits and reconciliation of all inventory on a twice daily basis
- Promoted positive customer interactions and relations as well as being courteous and professional in preparation of espresso beverages
- Consistently and efficiently practised and followed all routine standards in all facets of beverage and food production
- Monitored compliance with safety guidelines.
Management/Foodservice
Country Meadows
04.2009 - 06.2016
- Created entire dessert menu daily, including 4 options for dinner service/28 desserts weekly
- Monitored cooking and baking completion times for efficient use of ovens
- Controlled spoilage by generating turn movement of inventory
- Trained assistant substitute chefs for vacation coverages, developed all new recipes for dessert rotation, created concepts for theme dinners, meals, marketing functions, brunches and special events
- Practised daily quality assurance on all products
- Operated all baking equipment to their proper functions, as well as maintained cleanliness of said equipment and kitchen facilities.
Administrative
Integrity Personnel
01.2008 - 03.2009
- Maintained electronic and paper files
- Produced copies and sent faxes
- Handled all incoming/outgoing correspondence, collected customer feedback and made process changes to exceed satisfaction
- Provided accurate and appropriate information in response to customer enquiries, eliminated outdated records
- Operated document scanners, mailing and postal equipment, as well as all software for customer accounts
- Organised mailers for distibution.
Education
Culinary Arts (AAS, Magna Cum Laude) -
Le Cordon Bleu
Journalism (coursework) -
Penn State University
Secondary Education/English (coursework) -
Kutztown University
Skills
- Machine Operations
- Product Personalisation
- Staff Motivation
- Training
- Clerical Duties
- Strategic Relationships
- High Volume Production
- Time Management
- Business Operations
- Problem Analysis and Issue Resolution
- Employee Development
- Production Monitoring
- Stress Tolerance
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Industrial/Machine Operations
Ingram Content Group
07.2021 - 09.2023
Customer Service/Management/Foodservice
Starbucks
08.2016 - 07.2021
Management/Foodservice
Country Meadows
04.2009 - 06.2016
Administrative
Integrity Personnel
01.2008 - 03.2009
Culinary Arts (AAS, Magna Cum Laude) -
Le Cordon Bleu
Journalism (coursework) -
Penn State University
Secondary Education/English (coursework) -
Kutztown University
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