Holly Kelly
Charlotte,NC
Summary
Results-driven management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
BDC Representative
Classic Of South Charlotte
2023.08 - Current
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Store Manager
Titlemax
2022.02 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Receptionist/ Title Clerk/ Service Cashier
Jts Kia Of Rock Hill
2017.03 - 2021.07
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Handled cash and credit card payments accurately.
- Handled Many phone calls
- Kept up with all 20 salesman and where they was at all times.
- Made Appointments
- Kept eye out for customers walking the lot and no help.
Cashier /Night Supervisor
Murphy USA
2015.02 - 2017.03
- Observed each team member to carry out duties and provided constructive criticism.
- Managed communication between associates and management, addressing key issues and needs.
- Maintained stock of products and ordered new products when stock was running low.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assisted customers with complaints, questions and concerns.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Rock Hill High School
Rock Hill06.2013
Skills
- Store Opening and Closing Procedures
- Employee Motivation
- Inventory Management
- Team Leadership
- Goals and Performance
- Shift Checklists
- Staff Training
- Staff Management
- Time Management
- Product and Service Sales
- Accurate Cash Handling
- Customer Service
- Bank Deposit Procedures
- Bank and Safe Deposits
- Recruiting and Hiring
- Operations Oversight
- Store Displays
- Positive and Friendly
- Speaks Spanish
- Sales Professional
- Cash Management
- Process Improvement
- Customer Relations
- Staff Supervision
Languages
Spanish
Limited Working
Timeline
BDC Representative
Classic Of South Charlotte
2023.08 - Current
Store Manager
Titlemax
2022.02 - Current
Receptionist/ Title Clerk/ Service Cashier
Jts Kia Of Rock Hill
2017.03 - 2021.07
Cashier /Night Supervisor
Murphy USA
2015.02 - 2017.03
High School Diploma -
Rock Hill High School
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