Holly King
North Port,FL
Summary
Office Manager/Dispatcher with a track record of enhancing operational efficiency at Southern Services SWFL, LLC by implementing robust workflow processes. Excelled in customer relations and office administration, achieving significant improvements in client satisfaction and personnel performance. Skilled in data entry and maintaining confidentiality, demonstrating exceptional organizational and clear communication abilities.
Overview
19
19
years of professional experience
Work History
Office Manager/ Dispatcher
Southern Services SWFL,LLC
02.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling jobs for the technicians.
Teller
Charlotte State Bank And Trust
06.2013 - 03.2017
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answering the phone to assist customers with questions about their accounts, transfer money between accounts and give balances.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Senior Teller
Englewood Bank & Trust
05.2010 - 06.2013
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Made weekly employee schedule
- Answered phone and email inquiries on banking products.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Sales Associate
Dillard's
06.2005 - 05.2010
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Responsibility to meeting company presentation to convey positive, clean and orderly image in the department at all times.
Education
Associate of Arts - Business Management And Marketing
Southwest Florida College
Port Charlotte, FL06.2012
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2003
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling Coordination
- Database Administration
Timeline
Office Manager/ Dispatcher
Southern Services SWFL,LLC
02.2018 - Current
Teller
Charlotte State Bank And Trust
06.2013 - 03.2017
Senior Teller
Englewood Bank & Trust
05.2010 - 06.2013
Sales Associate
Dillard's
06.2005 - 05.2010
Associate of Arts - Business Management And Marketing
Southwest Florida College
High School Diploma -
Port Charlotte High School
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