Holly Kinney

• Managed office budget and ensured accurate financial records were kept.
• Developed and implemented procedures to ensure efficient workflow in the office.
• Trained, supervised and evaluated staff performance.
• Organized filing systems for easy retrieval of documents.
• Processed invoices, purchase orders and other related paperwork required for business operations.
• Provided customer service support to clients by responding to inquiries in a timely manner.
• Implemented policies and procedures to ensure compliance with local regulations.
• Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
• Compiled reports from various departments on a regular basis.
• Handled confidential company information in accordance with established protocols.
• Answered phones promptly and directed calls appropriately.
• Monitored inventory levels of office supplies and placed orders when needed.
• Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
• Monitored accounts receivable, advising of delinquencies or other account irregularities.
• Evaluated office processes to report opportunities for improvement to leadership.
• Delivered administrative support by conducting research, preparing reports and handling information requests.
• Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
• Attended and participated in continuing educational programs to optimize job performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Maintained accurate financial records and reports.
• Assisted in the preparation of budget plans, forecasts and projections.
• Performed clerical duties such as filing, photocopying, faxing and scanning documents.
• Provided customer service support by responding to inquiries from staff members and external customers via phone or email.
• Developed procedures for efficient workflow within the business office department.
• Coordinated with vendors on billing issues, payment status updates and account reconciliation activities.
• Analyzed financial data using spreadsheets software programs such as Excel or Access.
• Created daily reports detailing cash receipts, disbursements and outstanding balances.
• Monitored office inventory to maintain supply levels.
• Maintained office cleanliness and organization to promote productivity and positive customer experience.
• Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
• Answered phones using multi-line system and transferred calls to appropriate parties.
• Monitored accounts receivable, advising of delinquencies or other account irregularities.
• Established and maintained filing systems to support office personnel.
• Evaluated office processes to report opportunities for improvement to leadership.
• Attended and participated in continuing educational programs to optimize job performance.
• Organized and maintained documents, files and records.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Assisted with the training of employees on best practices and protocols to maintain Accounts Receivable.
• Determined staffing requirements, interviewing, hiring and training of new employees while the Business Office Manager was on leave multiple times.
• Pitched in to help with office tasks during busy periods and staff absences.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.

• Managed office budget and ensured accurate financial records were kept.
• Developed and implemented procedures to ensure efficient workflow in the office.
• Trained, supervised and evaluated staff performance.
• Coordinated travel arrangements for employees as needed.
• Organized filing systems for easy retrieval of documents.
• Processed invoices, purchase orders and other related paperwork required for business operations.
• Provided customer service support to clients by responding to inquiries in a timely manner.
• Implemented policies and procedures to ensure compliance with local regulations.
• Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
• Ordered supplies when necessary to keep the office running smoothly.
• Handled confidential company information in accordance with established protocols.
• Acted as liaison between management team members, staff and external vendors.
• Answered phones promptly and directed calls appropriately.
• Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
• Monitored accounts receivable, advising of delinquencies or other account irregularities.
• Reviewed invoices for accuracy to identify cost savings.
• Evaluated office processes to report opportunities for improvement to leadership.
• Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
• Attended and participated in continuing educational programs to optimize job performance.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

During my employment with this facility, I was hired first as a Receptionist. I was then promoted within 6 months to the Accounts Receivable position. After about 2 years in that position, I was promoted to Assistant Business Office Manager. I learned at a fast pace, which then led me to be promoted to Business Office Manager for the last few years that I was employed with this Skilled Nursing Facility.