Holly Kinney
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Personal Banker
Key Bank
08.2022 - Current
- Assisted clients with account inquiries and transaction processing.
- Learned to navigate banking software for customer service tasks.
- Supported team in maintaining compliance with banking regulations.
- Developed knowledge of financial products to recommend suitable options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Teller
Key Bank
04.2014 - 08.2022
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing timely and effective solutions.
- Maintained compliance with bank policies and regulations to uphold security standards.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Store Manager
Piercing Pagoda of Zale
07.2010 - 04.2014
- Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff on product knowledge and customer service excellence.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Managed inventory levels, optimizing stock replenishment and minimizing shrinkage.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Country Fair
05.2007 - 07.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Paul Smith College
Saranac, NY05.1997
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Sales expertise
- Issues resolution
- Cross-selling and upselling
- Time management
Timeline
Personal Banker
Key Bank
08.2022 - Current
Teller
Key Bank
04.2014 - 08.2022
Store Manager
Piercing Pagoda of Zale
07.2010 - 04.2014
Store Manager
Country Fair
05.2007 - 07.2010
Associate of Science - Hotel, Motel, And Restaurant Management
Paul Smith College
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