HOLLY KITZIGER
BATON ROUGE,LA
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration, and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction, and cost savings. Well-qualified in managing employees, associates, and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver, and persuasive communicator with open and authoritative style.
Overview
15
15
years of professional experience
Work History
Human Resources Business Partner
Premier Health
Baton Rouge, Louisiana
05.2021 - Current
- Identified HR training needs and conducted training for leadership while recommending approaches to effect continual improvements in business objectives, productivity and within Company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Conducted exit interviews with employees leaving Company to gauge areas of success and opportunities for improvement.
- Collaborated with leadership to assess and improve policies across board.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
- Streamlined HR efficiencies, coordinated new leader orientations, and provided onboarding and training for new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new Company processes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers, employees, and HR.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Structured compensation and benefits according to market conditions and budget demands.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Benefits Coordinator
Premier Health Consultants
Baton Rouge, LA
02.2020 - 05.2021
- Liaison for Human Resources and Benefits department between new hires, active employees, joint venture partners, and insurance brokers.
- Liaison for Human Resources between internal departments such as Clinical Training and Education, Compliance, and Occupational Medicine.
- Oversee Company-wide leave of absence program.
- Oversee HSA and FSA funding, account management, and auditing.
- Oversee Company-wide terminations and unemployment claims.
- Monitor special enrollments, COBRA events, and electronic date interchange feed.
- Audit employee files to maintain Urgent Care Association (UCA) compliance.
- Subject matter expert on Company-wide learning management system.
- Collaborate with national schools for talent acquisition and externship opportunities.
- Run monthly audits for active employee licensure and required certifications.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed monthly remittance and reconciliation for various benefit plans and reported auditing to Finance and Accounting.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Human Resources Coordinator
Premier Health Consultants
Baton Rouge, LA
03.2019 - 02.2020
- Run monthly audits for employee licensure, certifications, and sanction checks.
- Collaborate with schools for talent acquisition and rotation opportunities.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date, accurate, and UCA compliant.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and sending offer letters.
- Supported Company leadership with manager orientations and monthly departmental meetings.
- Coordinated Company training and compiled training reports and communications to support compliance with corporate requirements.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Implemented tracking database for employee professional development, licensure renewal credits, and renewal deadlines.
- Collaborated with compliance department and HR vice president on annual updates of staff handbook.
Bartender
TopGolf
Baton Rouge, Louisiana
02.2019 - Current
- Work with front and back of house staff to promote a family friendly dining experience
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Administrative Specialist
Brown Rogers Physical Therapy
Baton Rouge, Louisiana
08.2018 - 03.2019
- Oversee day-to-day clinic functions.
- Assist physical therapists is administering treatments to patients.
- Delivered top-notch administrative support to clinical staff, promoting excellence in office and clinical operations.
- Created and updated patient records and digital files to maintain current, accurate, and compliant documentation.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained and optimized therapists' schedule with patient appointments and addressed conflicts with adequate time for preparation, follow-up, and planning.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Medical Fitness Consultant
Ochsner Fitness Center
New Orleans, Louisiana
07.2017 - 07.2018
- Develop personalized workout routines and schedules for physician-referred, special population clients
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
- Provided client assessments to assess health goals and create personalized fitness plans.
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
- Explained use of exercise equipment to all clients, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members and clients about correct use of weight resistance and cardiovascular equipment.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Evaluated individual participants to assess conditions and develop suitable training programs.
Bartender, Waitress
Mellow Mushroom
Baton Rouge, Louisiana
01.2016 - 07.2018
- Co-host the weekly trivia competition.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Improved and applied social media marketing strategies to increase patronage.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased bar revenue through development and marketing of featured cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Research Assistant
LSU Kinesiology Research Lab
Baton Rouge, Louisiana
08.2016 - 05.2017
- Thesis Writer, Researcher
- Utilize biochemistry lab equipment to analyze blood glucose and free fatty acid levels in subjects
- Administer mixed meal tolerance tests and analyze participant blood glucose levels
- Utilize department equipment to test subjects’ heart rate change in response to altered blood glucose levels
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative and quantitative analysis.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Developed fact sheets, graphs and tables to analyze and summarize survey data.
Student Worker Leader
LSU Women’s Center
Baton Rouge, Louisiana
08.2013 - 05.2017
- Managed the front desk, event calendar, website, and a team of six student workers
- Planned and prepared events with administration
- Answered phone calls and routed callers to appropriate personnel.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Completed clerical tasks such as filing, copying and distributing mail.
- Offered quality clerical support to department personnel.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
Master of Healthcare Administration -
Louisiana State University At Shreveport
Shreveport, LA05.2019
Bachelor of Science - Human Movement Sciences & Business Administration
Louisiana State University And A&M College
Baton Rouge, LA05.2017
High School Diploma -
Academy of The Sacred Heart
New Orleans, LA05.2013
Skills
- Statistical Data Analysis
- Health and Safety Programs
- Advising Department Managers
- Program Modification
- Coaching Leadership
- HR Strategy and Dispute Mediation
- Reviewing Compliance
- Hiring and Firing
- Improving Compensation Plans
- Compensation and Benefits Administration
- Integrating Policies
- Mergers and Acquisitions
Timeline
Human Resources Business Partner
Premier Health
05.2021 - Current
Benefits Coordinator
Premier Health Consultants
02.2020 - 05.2021
Human Resources Coordinator
Premier Health Consultants
03.2019 - 02.2020
Bartender
TopGolf
02.2019 - Current
Administrative Specialist
Brown Rogers Physical Therapy
08.2018 - 03.2019
Medical Fitness Consultant
Ochsner Fitness Center
07.2017 - 07.2018
Research Assistant
LSU Kinesiology Research Lab
08.2016 - 05.2017
Bartender, Waitress
Mellow Mushroom
01.2016 - 07.2018
Student Worker Leader
LSU Women’s Center
08.2013 - 05.2017
Master of Healthcare Administration -
Louisiana State University At Shreveport
Bachelor of Science - Human Movement Sciences & Business Administration
Louisiana State University And A&M College
High School Diploma -
Academy of The Sacred Heart
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