Summary
Overview
Work History
Education
Skills
Timeline
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Holly Knaak

Lake in the Hills,IL

Summary

Dynamic professional with a proven track record at ECHO Inc., excelling in roles requiring exceptional organizational and customer service skills. Mastered office supply inventory control and schedule management, enhancing operational efficiency. Demonstrated a strong security awareness and a commitment to maintaining confidentiality, achieving a significant improvement in visitor management processes.

Overview

7
7
years of professional experience

Work History

Receptionist /Event Coordinator

ECHO Inc.
Lake Zurich, IL
11.2024 - Current
  • Verified visitors' identification cards before allowing access to the building. Created badges for temporary personnel who entered the building on a daily basis. Updated daily log book with information about visitors entering the premises.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Provided excellent customer service at all times while interacting with both internal and external customers. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events. Organized conference room reservations for meetings or events.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Fraud Desk Rep

Chase Credit Card Services
Elgin, Illinois
12.2017 - 11.2019
  • Greeted customers and responded to inquiries in a timely manner. Provided customer service by answering product and service related questions.
  • Ensured compliance with all applicable laws and regulations relating to the Chases set guidelines.
  • Participated in training sessions designed to improve overall job performance.
  • Answered questions and resolved concerns for customer support. Resolved customer complaints in a professional manner while remaining empathetic to their concerns. Displayed strong telephone etiquette, effectively handling difficult calls
  • Maintained detailed records of activities, including calls made, follow-ups, and disputes closed.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Consistently met daily performance goals set by management team members.
  • Established positive relationships with customers through effective communication techniques.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.

Education

Travel and Tourism - Travel And Tourism

1st Institute
Crystal Lake, IL
04-1997

Skills

  • Bookkeeping
  • Scheduling
  • Correspondence distribution
  • Administrative support
  • Schedule management
  • Customer/Client relations
  • Security awareness
  • Office supply inventory control

Timeline

Receptionist /Event Coordinator

ECHO Inc.
11.2024 - Current

Fraud Desk Rep

Chase Credit Card Services
12.2017 - 11.2019

Travel and Tourism - Travel And Tourism

1st Institute

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Holly Knaak