Holly Knighton
Clinton
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
07.2024 - 09.2025
- Analyzed taxpayer returns to ensure compliance with federal tax regulations.
- Reviewed discrepancies in tax filings, providing detailed explanations for adjustments.
- Conducted audits on selected cases to confirm accuracy of reported information.
- Collaborated with colleagues to resolve complex tax issues and improve processes.
- Ensured timely processing of returns through efficient workload management and attention to detail.
Customer Service Representative
The Home Depot
02.2020 - 02.2024
- Resolved customer complaints efficiently, ensuring positive shopping experiences and repeat business.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to restock merchandise and maintain organized displays for optimal sales.
- Educated customers on product features and usage, driving informed purchasing decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated messages efficiently, finding satisfactory resolutions for both customers and the company alike.
Line Cook
R&r Barbque
10.2019 - 02.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Certified Nursing Assistant
SAL Management Group
07.2018 - 10.2019
- Assisted patients with daily living activities, promoting comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for prompt attention.
- Maintained cleanliness and organization in patient areas to ensure safety standards.
- Supported nursing staff in administering basic care and medication under supervision.
- Documented patient information accurately, enhancing communication within healthcare team.
Education
Mountain High
Kaysville, UTSkills
- Recordkeeping and documentation
- Payment plan processing
- Fast learner
- Empathy
- Multitasking
- Time management
- Problem-solving
- Active listening
- Problem resolution
- Call center experience
- Documentation
- Critical thinking
Timeline
Tax Examiner
Internal Revenue Service, IRS
07.2024 - 09.2025
Customer Service Representative
The Home Depot
02.2020 - 02.2024
Line Cook
R&r Barbque
10.2019 - 02.2020
Certified Nursing Assistant
SAL Management Group
07.2018 - 10.2019
Mountain High
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