Holly Knighton
Clinton
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Currently taking Mountain EC courses to obtain Utah Property and Casualty license.
Overview
8
8
years of professional experience
Work History
Drink Maker
Fiiz Drinks
10.2025 - Current
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Tax Examiner
Internal Revenue Service, IRS
07.2024 - 09.2025
- Analyzed taxpayer returns to ensure compliance with federal tax regulations.
- Reviewed discrepancies in tax filings, providing detailed explanations for adjustments.
- Conducted audits on selected cases to confirm accuracy of reported information.
- Collaborated with colleagues to resolve complex tax issues and improve processes.
- Ensured timely processing of returns through efficient workload management and attention to detail.
Customer Service Representative
The Home Depot Contact Center
02.2020 - 02.2024
- Resolved customer complaints efficiently, ensuring positive shopping experiences and repeat business.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to restock merchandise and maintain organized displays for optimal sales.
- Educated customers on product features and usage, driving informed purchasing decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated messages efficiently, finding satisfactory resolutions for both customers and the company alike.
Line Cook
R&r Barbque
10.2019 - 02.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Certified Nursing Assistant
SAL Management Group
07.2018 - 10.2019
- Assisted patients with daily living activities, promoting comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for prompt attention.
- Maintained cleanliness and organization in patient areas to ensure safety standards.
- Supported nursing staff in administering basic care and medication under supervision.
- Documented patient information accurately, enhancing communication within healthcare team.
Education
High School Diploma -
Mountain High
Kaysville, UTSkills
- Recordkeeping and documentation
- Payment plan processing
- Fast learner
- Empathy
- Multitasking
- Time management
- Problem-solving
- Active listening
- Problem resolution
- Call center experience
- Documentation
- Critical thinking
- Outgoing personality
- Complaint handling
Timeline
Drink Maker
Fiiz Drinks
10.2025 - Current
Tax Examiner
Internal Revenue Service, IRS
07.2024 - 09.2025
Customer Service Representative
The Home Depot Contact Center
02.2020 - 02.2024
Line Cook
R&r Barbque
10.2019 - 02.2020
Certified Nursing Assistant
SAL Management Group
07.2018 - 10.2019
High School Diploma -
Mountain High