Holly Kononchuk
State College,PA
Summary
Proven Ophthalmic Scribe and Patient Care Technician at Heimer, Fiore, Turco Eye Care & Surgery, adept in medical terminology and patient history documentation. Excelled in a fast-paced environment, enhancing patient care efficiency and team collaboration. Demonstrated reliability by maintaining high-quality documentation and organizational standards, contributing to improved patient flow and satisfaction.
Overview
16
16
years of professional experience
Work History
Ophthalmic Scribe /Patient Care Technician
Heimer, Fiore, Turco Eye Care & Surgery
05.2018 - Current
- Accompanied corneal specialist/surgeon through day in fast-paced, stressful environments.
- Used Medent to input information into computerized patient record system.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Documented complete information about examinations (i.e. diagnosis, treatment plans, prescriptions (glasses and medications), and other details directly into charts.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Oversaw calendar to schedule follow-up visits and tests for patients.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Communicated with healthcare providers to clarify information and resolve issues.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Organized and replenished surgical suite supplies to maintain readiness for expected in-office procedures.
- Cleaned and sterilized ophthalmic and surgical instruments.
Optometric Technician
Advanced Eye Care Services
04.2012 - 05.2018
- Assisted with insurance questions, eligibility, and prior authorizations of examinations and glasses/contacts.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained auto-refractor, tonometer and visual field analyzers for patient testing.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses.
Therapeutic Support Staff Member
Community Services Group
03.2010 - 04.2012
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Documented patient information, treatment plans, and patient responses.
- Tracked progress according to goals for interventions.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Developed and maintained relationships with referral sources to support continuity of care.
Lead Toddler Teacher
Nittany Christian School
07.2008 - 03.2010
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards (according to Keystone Star standards) and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized technology to develop instructional materials and activities for children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
Bachelor of Science - Elementary Education
Northern Illinois University
Dekalb, ILSkills
- Patient History Documentation and understanding
- Documentation abilities
- Chart/records, exam room and surgical suite organization
- Medical Terminology
- Team Collaboration
- Effective Communication
- Reliability and adaptability
- Classroom Organization
Timeline
Ophthalmic Scribe /Patient Care Technician
Heimer, Fiore, Turco Eye Care & Surgery
05.2018 - Current
Optometric Technician
Advanced Eye Care Services
04.2012 - 05.2018
Therapeutic Support Staff Member
Community Services Group
03.2010 - 04.2012
Lead Toddler Teacher
Nittany Christian School
07.2008 - 03.2010
Bachelor of Science - Elementary Education
Northern Illinois University
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