Holly Kotz
Petoskey,MI
Summary
Experienced professional skilled in coordinating diverse educational encounters. Proven ability to foster partnerships between stakeholders, ensuring seamless program operation and exceptional student support. Excellent communication and organizational skills, evidenced by efficient management of administrative tasks and timely issue resolution.
Overview
25
25
years of professional experience
Work History
Seasonal Customer Service Professional
H&R Block
01.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Maintained high-quality service standards by adhering to company policies and procedures.
Small Business Owner/Operator
Lost Village Pierogi
01.2017 - Current
- Managed and ordered inventory necessary to prepare food products for wholesale accounts, restaurant and concession facets of business
- Organized event registration, set-up, staffing and food service for concession events
- Coordinated ordering and fulfillment of wholesale product to 20+ local retail markets
- Directed human relations, including hiring, scheduling and compensation of employees
- Guided daily operations including food preparation; facility and concession cleaning & maintenance; and client interactions
- Coordinated customer service, ensuring a positive outcome for dining clients both in restaurant and at concession events
Teacher, English Department Chairperson, Online Learning Coordinator
Comstock Park Public Schools
08.1999 - 06.2018
- Designed and executed lesson plans to ensure quality education of students
- Collaborated with student stakeholders to foster a positive learning environment
- Met with students to create a learning plan which would maximize student potential
- Complied with state and school district guidelines in educational practices
Education
Master of Arts - High School Guidance Counseling
Grand Valley State University
Grand Rapids, MIBachelor of Science - English Language And Literature
Eastern Michigan University
YpsilantiSkills
- Can communicate effectively both orally and in writing, including public speaking and group presentations
- Experienced in counseling students and working in a busy, multi-faceted program
- Able to organize and plan work to meet deadlines, using technology to access needed information
- Able to build and maintain strong interpersonal relationships with students and educational stakeholders
Timeline
Seasonal Customer Service Professional
H&R Block
01.2024 - Current
Small Business Owner/Operator
Lost Village Pierogi
01.2017 - Current
Teacher, English Department Chairperson, Online Learning Coordinator
Comstock Park Public Schools
08.1999 - 06.2018
Master of Arts - High School Guidance Counseling
Grand Valley State University
Bachelor of Science - English Language And Literature
Eastern Michigan University
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