Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Holly Kowalczyk

Plains,PA

Summary

To further my career in the field of which I obtained my degree. I wished to join the work force among Electrocardiograph Technicians, Phlebotomist’s, or Lab assistance’s. Resourceful individual recognized for promoting human connections that meet patient and caregiver needs. An energetic Behavioral Health Specialist known for providing in-depth patient assessments, determining appropriate courses for treatment and delivering educational resources. A compassionate professional with dynamic organizational and decision making skills. Organized professional with exemplary communication and collaboration skills and a background in patient advocacy. Enthusiastic and outgoing with a vast understanding of treatment resources and services that meet patient needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

14
14
years of professional experience

Work History

Beauty Specialist

Kohl
02.2010 - 02.2012
  • Dealing with the general public on a daily basis, I worked holidays where being able to handle pressure and stress was always a must
  • I am also great at time constraints and meeting inventory needs.

Team Lead

Lord & Taylor
Wilkes-Barre, PA
08.2012 - 08.2013
  • Handling upset customers, communicating with individual via the telephone
  • I also experienced manning a full team of call center associates.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Server

Perkins Family Restaurant
03.2014
  • Associating with the general public on a daily basis, as well as working with customers who are on a strict and/or simplified diets.

EKG Technician

Wilkes-Barre General Hospital
Wilkes-Barre, PA
12.2015 - 07.2017
  • Performed EKG tests on patients of all ages, including neonatal and geriatric.
  • Maintained accurate records of patient data, test results, and other relevant information.
  • Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
  • Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
  • Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.

Customer Service Representative

Apria Healthcare
Hanover Township, PA
07.2017 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

EKG Technician

Wilkes-Barre General Hospital
Wilkes-Barre, PA
12.2017 - 01.2019
  • Performed EKG tests on patients of all ages, including neonatal and geriatric.
  • Maintained accurate records of patient data, test results, and other relevant information.
  • Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
  • Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
  • Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.

Behavioral Health Specialist

First Hospital
Kingston, PA
01.2018 - 10.2020
  • Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
  • Conducted individual and group therapy sessions to address psychological and emotional issues.
  • Developed and implemented treatment plans for individuals with mental health problems.
  • Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
  • Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
  • Monitored client progress through regular assessments and documented changes in behavior or symptoms.
  • Educated patients on healthy lifestyle choices that can improve physical and mental wellbeing.
  • Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.

Service Manager

Perkins Family Restaurant
Scranton, PA
10.2019 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.

Education

Diploma: EKG/Phlebotomy/lab Assistance -

Allied Medical & Technical Institute

High School Diploma -

Hanover Area High School

Skills

  • I have excellent communications skills obtained while working with the general public I am proficient with many computer programs such as word, excel, PowerPoint and dictation I have showed great knowledge in the fields of blood taking, blood pressure tracking and monitoring as well as injections, dermal punctures an urine specimen I am also certified in venipunctures
  • Cognitive Behavioral Therapy
  • Crisis Intervention
  • Patient Health Assessments
  • Behavioral Health
  • Group Counseling
  • Charting and Other Documentation
  • Staff Supervision
  • Customer Service
  • Workplace Safety

References

  • Timothy Marcincavage Jr., Perkins Family Restaurant, Service Manager, 570-855-5537
  • Jesse Rasimas, Loop Internet, Field Technician, 570-704-7494
  • Lisa Mulvey, Allied Services, 570-905-5050

Languages

English
Professional

Timeline

Service Manager

Perkins Family Restaurant
10.2019 - Current

Behavioral Health Specialist

First Hospital
01.2018 - 10.2020

EKG Technician

Wilkes-Barre General Hospital
12.2017 - 01.2019

Customer Service Representative

Apria Healthcare
07.2017 - 12.2017

EKG Technician

Wilkes-Barre General Hospital
12.2015 - 07.2017

Server

Perkins Family Restaurant
03.2014

Team Lead

Lord & Taylor
08.2012 - 08.2013

Beauty Specialist

Kohl
02.2010 - 02.2012

Diploma: EKG/Phlebotomy/lab Assistance -

Allied Medical & Technical Institute

High School Diploma -

Hanover Area High School
Holly Kowalczyk