Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Holly Kremsreiter

Melbourne,FL

Summary

Seasoned Sales Professional with exceptional success in business-to-consumer sales. Proven track record in exceeding sales goals, growing business and maintaining client loyalty. Accomplished in overseeing day-to-day business operations and fostering relationships with coworkers, customers and clients for sustained business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Sales Professional

Wesche Jewelers
11.2023 - Current
  • Referred from Wisconsin to Florida for this position: opened and closed store, counted cash drawer, gained further accreditation through the American Gem Society to become an accredited sales professional, greeted customers, created custom jewelry designs, performed gold buys, led team meetings, performed tasks no one else wanted to do because the work needed to get done
  • Identified process improvement opportunities to enhance operational effectiveness and improved team productivity, resulting in less time on payroll
  • Managed and developed a team comprised of diverse and independent personnel, provided coaching and mentorship, conducted performance evaluations, and established an inclusive work culture
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis

Store Manager

Feldstein Jewelers
06.2022 - 09.2023
  • Opened and closed store daily, responsible for team safety entering and exiting building at start and end of workday, managed team of 3-10 sales people, 4 goldsmiths, and one office manager
  • Managed two different teams at two locations as needed
  • Ran team meetings, hired and fired, oversaw team’s planners daily, and trained new hires
  • Sent monthly sales and performance numbers to owner weekly and monthly, broke both store clerk-closing percentages one year after managing
  • Made difficult decisions daily on split sales and client complaints
  • Ensured client’s jobs and special orders were on time or ahead of time
  • Developed and implemented strategies to drive revenue growth, resulting in a 5.5% increase in sales within the first year and became first manager to earn six figures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Assisted with hiring, training and mentoring new staff members
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements

Sales Associate

Feldstein Jewelers
07.2018 - 06.2022
  • Greeted clients, gave all clients excellent hospitality, was given store key within a year of being hired, trained other sales people, handled evening paperwork, excelled in bridal presentation and clerk sales within forty-five days of being hired, executed daily tasks such as writing thank you cards sale follow-ups without being micro-managed
  • Defended clients when others would not because it was the right thing to do
  • Use skills in upselling to regularly exceed sales targets
  • Maintained high customer service standards in high-volume, fast-paced environments
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Consistently surpassed monthly sales targets, achieving record-breaking results. Recognized as the top-performing salesperson in the company after second year in the jewelry industry
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs

Cashier/ Night Manager

Piggly Wiggly
05.2008 - 06.2018
  • Managed customer service desk, returns, counted store safe and cash drawers, resolved customer requests and complaints, opened and closed store, trained employees, cashed customer checks, delivered groceries to the elderly, and encouraged employee diligence
  • Communicated with diverse coworkers, built rapport and long-term relationships, and achieved customer satisfaction
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Assisted customers with returns, refunds and resolving transaction issues
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility

Education

Accredited Jewelry Professional in Jewelry Salesmanship -

American Gem Society
01.2024

Diamond Grading, Diamond Essentials, Jewelry Essentials in Diamonds and Gems -

Gemological Institute of America
11.2019

Bachelor of Science - Medical Administration

Pensacola Christian College
05.2014

Office Systems in Office Administration -

Pensacola Christian College
12.2012

Skills

  • Multi-tasker
  • Observant
  • Great Listener
  • Team Player
  • Approachable
  • Proficient in typing 72 WPM
  • Familiar with Excel, PowerPoint, Word
  • Professional
  • Upselling and Cross Selling
  • Customer Relationship Building
  • Point of sale operation
  • Relationship Building
  • Customer Service
  • Customer Relations
  • Customer Retention
  • Closing talents
  • Customer Success Management
  • Account Management
  • Staff Training

Personal Information

Title: Sales Professional with Management Experience

Timeline

Sales Professional

Wesche Jewelers
11.2023 - Current

Store Manager

Feldstein Jewelers
06.2022 - 09.2023

Sales Associate

Feldstein Jewelers
07.2018 - 06.2022

Cashier/ Night Manager

Piggly Wiggly
05.2008 - 06.2018

Accredited Jewelry Professional in Jewelry Salesmanship -

American Gem Society

Diamond Grading, Diamond Essentials, Jewelry Essentials in Diamonds and Gems -

Gemological Institute of America

Bachelor of Science - Medical Administration

Pensacola Christian College

Office Systems in Office Administration -

Pensacola Christian College
Holly Kremsreiter