Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Holly Kullenberg Bernard

Jesup

Overview

18
18
years of professional experience
1
1
Certification

Work History

Behavioral Health Intervention Service Specialist

Family Solutions III
Jesup
10.2009 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
  • Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
  • Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Remedial Service Worker

Four Oaks Farm
Independence
08.2007 - 10.2009
  • Assisted with training new staff members on policies and procedures.
  • Handled administrative tasks such as filing, organizing documents.
  • Completed necessary paperwork related to the job duties accurately and promptly.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bachelor of Arts - Psychology

University of Northern Iowa
Cedar Falls, IA
05-2009

Associate of Arts - General Studies

Hawkeye Community College
Waterloo, IA
05-2005

High School Diploma -

Independence High School
Independence Iowa
05-2002

Masters of Counseling - Professional Counseling

Upper Iowa University
Fayette, IA

Skills

  • Behavioral intervention
  • Crisis management
  • Conflict resolution
  • Time management
  • Problem solving
  • Interpersonal communication
  • Creative solutions
  • Goal setting
  • Attention to detail
  • Multitasking Abilities
  • Decision-making
  • Active listening
  • Stress management
  • Excellent communication
  • Problem detection and resolution
  • Adaptability and flexibility
  • Relationship building
  • High-energy attitude
  • Document control
  • Negotiation strategies
  • Escalation management
  • Multitasking and organization
  • Calm demeanor
  • Building rapport
  • Prioritization

Certification

  • CPR Training
  • MANDT Training
  • Infectious Disease Training
  • ART Certification
  • Child Abuse/Dependant Adult Abuse Training
  • No Such Thing as a Bad Kid: Pillars Training

References

References available upon request.

Timeline

Behavioral Health Intervention Service Specialist

Family Solutions III
10.2009 - Current

Remedial Service Worker

Four Oaks Farm
08.2007 - 10.2009

Bachelor of Arts - Psychology

University of Northern Iowa

Associate of Arts - General Studies

Hawkeye Community College

High School Diploma -

Independence High School

Masters of Counseling - Professional Counseling

Upper Iowa University

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Holly Kullenberg Bernard