Holly Kullenberg Bernard
Jesup
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavioral Health Intervention Service Specialist
Family Solutions III
Jesup
10.2009 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Remedial Service Worker
Four Oaks Farm
Independence
08.2007 - 10.2009
- Assisted with training new staff members on policies and procedures.
- Handled administrative tasks such as filing, organizing documents.
- Completed necessary paperwork related to the job duties accurately and promptly.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Arts - Psychology
University of Northern Iowa
Cedar Falls, IA05-2009
Associate of Arts - General Studies
Hawkeye Community College
Waterloo, IA05-2005
High School Diploma -
Independence High School
Independence Iowa 05-2002
Masters of Counseling - Professional Counseling
Upper Iowa University
Fayette, IASkills
- Behavioral intervention
- Crisis management
- Conflict resolution
- Time management
- Problem solving
- Interpersonal communication
- Creative solutions
- Goal setting
- Attention to detail
- Multitasking Abilities
- Decision-making
- Active listening
- Stress management
- Excellent communication
- Problem detection and resolution
- Adaptability and flexibility
- Relationship building
- High-energy attitude
- Document control
- Negotiation strategies
- Escalation management
- Multitasking and organization
- Calm demeanor
- Building rapport
- Prioritization
Certification
- CPR Training
- MANDT Training
- Infectious Disease Training
- ART Certification
- Child Abuse/Dependant Adult Abuse Training
- No Such Thing as a Bad Kid: Pillars Training
References
References available upon request.
Timeline
Behavioral Health Intervention Service Specialist
Family Solutions III
10.2009 - Current
Remedial Service Worker
Four Oaks Farm
08.2007 - 10.2009
Bachelor of Arts - Psychology
University of Northern Iowa
Associate of Arts - General Studies
Hawkeye Community College
High School Diploma -
Independence High School
Masters of Counseling - Professional Counseling
Upper Iowa University
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