Holly Lancaster
Summary
Dynamic facility administrator with over 15 years in people management and financial oversight. Successfully managed profit and loss across multiple facilities, generating over $6 million in annual revenue. Enhanced operational efficiency through effective scheduling of over 20,000 patient treatments, ensuring compliance with care standards.
Overview
20
20
years of professional experience
Work History
Facility Administrator
Fresenius Medical Care North America
Batesburg and Lexington
08.2006 - Current
- Oversee profit and loss management alongside additional financial aspects for two facilities generating net revenues exceeding $6m annually.
- Coordinate, enhance, and sustain scheduling for more than 20,000 patient treatments each year while guaranteeing compliance with staff/patient ratios set by state and federal care standards
- Supervise patient admissions to ensure fulfillment of specific needs by staff and facility capabilities.
- Partnered with medical director and interdisciplinary care team to develop and implement action plans for quality improvement across treatment quality markers.
- Collaborated with staff to resolve facility-related matters, enhancing patient satisfaction.
- Interacted daily with patients to address issues and concerns regarding care, treatment scheduling, and facility services.
Area Technical Operations Manager
Fresenius Medical Care North America
Augusta
09.2014 - 05.2022
- Managed technical repair and maintenance budget of $88,000 for 220 hemo-dialysis machines, achieving $125,000 in savings over first 3 years with ongoing savings each year.
- Led 6 direct reports in resolving water treatment, hemodialysis equipment, and facility inventory challenges, enhancing operations and customer service across 10 locations.
- Directed all facility maintenance and construction initiatives across 10 locations in greater Augusta region.
- Established local vendor agreements for HVAC, plumbing, fire safety, and electrical services, ensuring compliance with company policies and enhancing operational efficiency.
- Migrated over 500 individual assets and 6000 detailed preventative maintenance plans from paper records into electronic technical maintenance system (TMS).
Regional Inventory/Regulatory Compliance Manager
Fresenius Medical Care North America
01.2010 - 09.2014
- Managed medical supplies usage budget of $16.8 million annually, aligning spending with regulatory compliance requirements.
- Supervised 7 direct reports in regulatory auditing of medical supply and disposable procurement, ensuring accuracy in monthly usage, receipts, and discrepancy reporting for over 70 in-center clinics and acute locations.
- Engaged with cross-functional teams to develop suitable action plans targeting regulatory audit deficiencies related to documentation and facility maintenance.
Inventory Clerk
Fresenius Medical Care North America
08.2006 - 01.2010
- Managed annual medical supplies usage budget of $3.4 million, ensuring adherence to financial targets.
- Maintained quarterly reconciliation variances for medical supply inventory at $0.01 per clinic, ensuring accuracy in inventory management.
- Procured clinical medical supplies and disposables using SAP, Microsoft Excel, and Access; analyzed and reported supply usage while conducting monthly cycle counts and quarterly reconciliations for 13 dialysis clinics.
Education
Bachelor of Science - Business Administration
Southern Wesleyan University
Central, SC12-2018
Skills
- Facility operations
- Regulatory compliance
- Financial management
- Quality improvement
- Patient scheduling
- Budget management
- Staff supervision
- Emergency preparedness
- Cross-functional collaboration
- Problem solving
- Patient Satisfaction
Timeline
Area Technical Operations Manager
Fresenius Medical Care North America
09.2014 - 05.2022
Regional Inventory/Regulatory Compliance Manager
Fresenius Medical Care North America
01.2010 - 09.2014
Facility Administrator
Fresenius Medical Care North America
08.2006 - Current
Inventory Clerk
Fresenius Medical Care North America
08.2006 - 01.2010
Bachelor of Science - Business Administration
Southern Wesleyan University