Holly Landers
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
44
44
years of professional experience
Work History
Receptionist
Suncoast Environmental Controls
07.2012 - 11.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Collected credit card payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Prepared shipping manifest for orders
- Quickbooks
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Microsoft Word
Administrative Assistant
State of Florida Department of Corrections
03.2000 - 06.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Responsible for payroll for approximately 200 officers.
Service Manager
Scudder & Taylor Oil Company
08.1980 - 10.1995
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Education
Associate of Arts - Secretarial
Cape Cod Community College
West Barnstable, MA05-1966
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- File management
- Mail handling
- Basic accounting
- Quick Books
- Microsoft Word
Timeline
Receptionist
Suncoast Environmental Controls
07.2012 - 11.2024
Administrative Assistant
State of Florida Department of Corrections
03.2000 - 06.2006
Service Manager
Scudder & Taylor Oil Company
08.1980 - 10.1995
Associate of Arts - Secretarial
Cape Cod Community College
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