Holly Larson-McAndrew

• Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
• Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
• Successfully managed seasonal transitions within the department, offering a diverse range of products year-round.
• Oversaw daily maintenance tasks such as cleaning, trimming, watering plants,ensuring an appealing shopping environment for customers at all times.
• Developed strong vendor relationships for consistent product availability and competitive pricing.
• Reduced waste and shrinkage by implementing proper inventory management techniques.
• Responded proactively to market trends by introducing new products or modifying existing offerings accordingly.
• Maintained accurate records of employee schedules, time-off requests, payroll submissions for efficient workforce management.
• Planned attractive produce displays, using color and texture to enhance.
• Purchased produce following guidelines of marketing plan.
• Negotiated with suppliers for favorable prices, terms, quality, and delivery.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Section leader for multiple sections: Primarily Produce

- Rotated product to ensure fewer spoils

- Ordered products for the store using an in-store ordering system

- Coordinating delivery dates for products originating from different warehouses

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Designed and adjusted work schedules to meet business demands.
• Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Accurately completed end-of-day financial tasks worth over $30k of cash and card transactions daily.

• Improved produce quality by implementing rigorous inspection and inventory management processes.
• Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
• Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
• Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
• Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
• Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
• Pleasantly greeted customers and provided prompt and courteous service.
• Checked for outdated and overripe grocery items and removed from inventory.
• Trained new employees to provide knowledge of proper produce handling and rotation procedures.
• Engaged in friendly conversation with customer to better uncover individual needs.