HOLLY LEE
Fayetteville,AR
Summary
Dynamic Project Sales Manager with a proven track record at Central States Manufacturing, excelling in account management and customer relationship building. Skilled in strategic thinking and quality assurance, I drive customer satisfaction and retention through effective communication and process improvement, ensuring timely resolutions and alignment with project forecasts. Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
24
24
years of professional experience
Work History
Project Sales Manager
Central States Manufacturing
Lowell, AR
07.2021 - Current
- Manage all customer requests for quotes, orders, and credits for their assigned territories.
- Assist customers with all questions concerning orders, invoices, and accounts.
- I communicate regularly with customers concerning project updates, delivery schedule confirmations, notifications of backorders, etc.
- Conduct quality reviews for customer-provided or company-cut lists, address discrepancies, and provide appropriate and timely communication back to my customers.
- Utilize independent authority to change or accommodate customer/business needs: customer pricing, freight charges, product packaging requirements, and special delivery requirements.
- Engage with assigned customers to understand upcoming forecasts for projects, and align with manufacturing and material availability.
- Escalate customer quality and satisfaction issues to ensure timely resolutions.
- Assist the credit department in contacting customers to collect past due balances.
- Managed key accounts, ensuring high levels of customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve operations.
Account Manager
WestRock Corrugation
01.2019 - 01.2021
- Manage customer accounts and relationships.
- Create and present new customer designs to the leadership team to pass or deny for production.
- Maintain customer accounts and products, ensure CLP hazard pictograms are up to date and accurate.
- Place orders and audit quality of material being shipped out.
- Work directly with outside sales team to building sales.
Human Resources
Walmart Corporate
Bentonville, AR
01.2002 - 03.2015
- Held many roles during my 13 years with corporate. Including the below.
- Benefits Department - Home Office
- HROM - DC 6094
- ASM - 444 In Springfield
- ZMS - Virginia Beach, VA
Education
High School Diploma -
Rogers High
Rogers05-2001
Skills
- Project management
- Account management
- Sales reporting
- Relationship building
- Communication
- Positive and upbeat
- Strategic thinking
- Customer relationship management
- Product knowledge
- Quality assurance
- Cross-functional collaboration
- Process improvement
- Order processing
- Communication skills
- Issue resolution
- Team leadership
- Time management
- Negotiation skills
- Training and development
- Territory and account management
- Resolution-oriented
- Goals and performance
- Goal setting
- Change management
- Performance coaching
- Key account management
- Excellent communication skills
- Systems and software expertise
Additional Work History
Walmart Corporate, Benefits Trainer, Home Office, HROM, DC 6094, ASM, Springfield, ZMS, Virginia Beach, VA, 01/01/02, 01/01/15
Timeline
Project Sales Manager
Central States Manufacturing
07.2021 - Current
Account Manager
WestRock Corrugation
01.2019 - 01.2021
Human Resources
Walmart Corporate
01.2002 - 03.2015
High School Diploma -
Rogers High