HOLLY LEHMANN
Blue Springs,MO
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
USPS, United States Postal Service
Hollister, MO
12.2024 - Current
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
A/Postmaster
USPS, United States Postal Service
Belton, MO
08.2024 - 12.2024
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
Supervisor
USPS
Belton, MO
09.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
204B Supervisor Detail
USPS
Lee’s Summit, MO
04.2022 - 09.2023
- Supervised, hired, trained, scheduled and evaluated staff.
- Oversaw and coordinated staff member scheduling and performance.
- Generated and distributed production reports to meet deadlines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Mail Carrier
United States Postal Service
Lees Summit, MO
08.2018 - 09.2023
- Load mail in delivery vehicle and sort it in preparation for efficient delivery along your assigned route
- Communicate with and follow route instructions from centralized dispatcher via a handset provided by the company
- Be willing to change or modify routes as needed
- Operate company vehicle in accordance with motor vehicle regulations, auto insurance guidelines and company policies
- Receive and sign for undeliverable mail and incoming mail, then ensure it is delivered to the correct recipient or handled in an appropriate manner
- Collect and maintain change of address information and prepare mail for forwarding to new addresses as needed
- Maintain accurate and detailed logs for vehicle maintenance and mail pick up and delivery.
Scanner Technician
Smile Direct Club, LLC
Lee's Summit, MO
10.2017 - 08.2018
- Responsible for patient medical and dental in-take;
- Responsible for intra-oral photographs, charting, and iTero Digital Scans;
- Accountable for thoroughly explaining product, treatment plan, as well as guiding the patient through timelines and process during their evaluation appointment;
- Aids patients in selection of the best payment plan option for their budget;
- Maintains instrument sterilization, room disinfection and set-up; in addition to restocking and ordering necessary supplies.
Dental Assistant
Anthony VanSoest, DMD
Kirksville, MO
02.2015 - 10.2017
- Assisted the designated dentist with various dental processes (i.e
- Crown prep, build-up and placement; composite and amalgam fillings; root canal; sealant placement, and extractions)
- Prepared examination room for procedure;
- Prepared the patients for dental examination and procedures;
- Aided in educating patient regarding pre-and post-operation procedure and care;, Experience in taking dental radiographs;
- Experience with Eaglesoft and Dentrix software
Department Manager
McDonald's
Kirksville, MO
12.2009 - 08.2017
- Managed assigned systems for the following areas: Training, Food Safety, Inventory, Hiring, and Scheduling
- Management;
- Maintained set assigned goals and delegated to team leaders;
- Maintained routine follow up appointments to report results back to the general manager and owner of individual store's progress;
- Generated monthly management and crew schedules for corresponding store location;
- Balanced daily deposits and receipt audits;
- Handled resolution of customer complaints and concerns
Package Supervisor
UPS
Kirksville, MO
04.2006 - 01.2009
- Managed and coordinated the center's internal operations and overall administrative functions;
- Advised, supported, and communicated with the business manager and members of the management team;
- Directed the work of union, union-free, and administrative employees, including documenting and recommending disciplinary action;
- Served as center support dispatch for on-road service providers;
- Handled customer service calls to ensure resolution of complaints and concerns to maintain and improve customer satisfaction.
Education
Certification - Dental Assisting
Indian Hills Community College
Ottumwa, IA08.2016
High School Diploma -
Trenton Sr. High School
Trenton, MO05.1992
Skills
- Computer Skills including Microsoft Applications as well as USPS specific applications (ie: DOIS, RIMS, RMSS, TACS and ERMS)
- Attention to Detail
- Organization and Time Management
- Training and Development
- Clerical Support
- Dependable and Responsible
- Excellent Communication
- Active Listening
- Process and procedure development
Certification
Certified Dental Assistant
CPR Certification
Timeline
Supervisor
USPS, United States Postal Service
12.2024 - Current
A/Postmaster
USPS, United States Postal Service
08.2024 - 12.2024
Supervisor
USPS
09.2023 - 08.2024
204B Supervisor Detail
USPS
04.2022 - 09.2023
Mail Carrier
United States Postal Service
08.2018 - 09.2023
Scanner Technician
Smile Direct Club, LLC
10.2017 - 08.2018
Dental Assistant
Anthony VanSoest, DMD
02.2015 - 10.2017
Department Manager
McDonald's
12.2009 - 08.2017
Package Supervisor
UPS
04.2006 - 01.2009
Certification - Dental Assisting
Indian Hills Community College
High School Diploma -
Trenton Sr. High School
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