Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Lester

Niantic,CT

Summary

Dynamic leader with a proven track record at Lester Enterprises, Inc., driving sales growth and enhancing customer satisfaction through strategic initiatives. Skilled in customer service and problem-solving, adept at fostering relationships and executing market expansion strategies. Demonstrated compassion in healthcare, ensuring high-quality patient care and support as a professional home care specialist. Experienced in providing compassionate, patient-centered care with a strong focus on effective communication, team collaboration, and adaptability. Proficient in administering medications, managing patient schedules, and addressing unique patient needs. Dependable and results-driven with a commitment to improving the quality of life.

Overview

26
26
years of professional experience

Work History

President

Lester Enterprises, Inc.
02.2017 - Current
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Launched new products successfully into the market after meticulous research and planning.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated an extensive network of contacts within target industries, leveraging professional relationships to generate leads and secure new business deals.
  • Championed a customer-centric approach within the organization, instilling a culture of exceptional service delivery that resulted in increased loyalty and repeat business from clients.
  • Streamlined the sales process for greater efficiency, leading to increased profitability and customer satisfaction.
  • Played an instrumental role in acquiring significant clients which boosted the company''s market credibility and contributed to overall growth.
  • Spearheaded the successful entry into new markets by conducting thorough market research, identifying key opportunities, and developing tailored go-to-market strategies.
  • Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.

Home Health Care Worker

Self-employeed
01.2008 - 08.2016
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
  • Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
  • Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
  • Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
  • Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
  • Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
  • Implemented engaging recreational activities for clients suffering from dementia, enhancing cognitive function and emotional wellbeing.
  • Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.

Restaurant Server

Ground Round Grill & Bar
08.1998 - 01.2009
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

East Lyme High School
East Lyme, CT
06-1994

Skills

  • Customer Service
  • Time Management
  • Client documentation
  • Medication organization
  • Compassionate client care
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Relationship Building
  • Dementia Care
  • Palliative Care
  • Patient Care

Timeline

President

Lester Enterprises, Inc.
02.2017 - Current

Home Health Care Worker

Self-employeed
01.2008 - 08.2016

Restaurant Server

Ground Round Grill & Bar
08.1998 - 01.2009

High School Diploma -

East Lyme High School

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Holly Lester