Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Liquori

Derry,NH

Summary

Highly organized, efficient and communicative Liaison, with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues, training and mentoring teams and improving communications.

Overview

27
27
years of professional experience

Work History

Transional Care Liaision

Home Health And Hospice Care
04.2020 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Coordinated care with other healthcare professionals, promoting optimal patient outcomes.
  • Successfully communicated with entities inside and outside of business.
  • Collected and analyzed data to identify trends and opportunities for improvement.
  • Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
  • Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.


Marekting Liaison

Kindred
06.2016 - 04.2020
  • Successfully communicated with entities inside and outside of business.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
  • Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
  • Evaluated customer needs and feedback to drive product and service improvements.


Area Marketing and Admissions Liaison

Sheehan Health Group
02.2013 - 05.2016
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Successfully communicated with entities inside and outside of business.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Senior Sales Director

Benchmark Assisted Living
03.2004 - 02.2013
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Director

Behavioral Heath
01.1997 - 01.2004
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Developed project budgets and managed production costs.
  • Grant writting

Education

Master of Social Work -

Fordham University
The Bronx, NY
05.1991

BSW -

Elms College
Massachusetts
05.1990

Skills

  • Interoffice Correspondence
  • Customer Satisfaction
  • Problem Identification
  • Operational Standards
  • Team Meetings
  • Transition Coordination
  • Performance Improvement
  • Train Employees
  • Operational Improvements
  • Peer Counseling

Timeline

Transional Care Liaision

Home Health And Hospice Care
04.2020 - Current

Marekting Liaison

Kindred
06.2016 - 04.2020

Area Marketing and Admissions Liaison

Sheehan Health Group
02.2013 - 05.2016

Senior Sales Director

Benchmark Assisted Living
03.2004 - 02.2013

Director

Behavioral Heath
01.1997 - 01.2004

Master of Social Work -

Fordham University

BSW -

Elms College

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Holly Liquori