Holly Lloyd
Provo,UT
Summary
Highly motivated and customer-focused professional with expertise in delivering exceptional service and optimizing warehouse operations. Skilled in managing customer inquiries, resolving complaints effectively, and maintaining high levels of customer satisfaction. Strong technical skills with the ability to quickly learn and adapt to new software and systems. A results-driven team player committed to achieving both customer and operational objectives while effectively addressing and resolving customer complaints.
Overview
12
12
years of professional experience
Work History
Warehouse and Customer Service Manager
Love Life Accessories
08.2021 - 02.2025
- Managed inventory and ensured accurate stock levels, contributing to seamless order fulfillment and minimizing stock discrepancies
- Coordinated and executed efficient packing, labeling, and shipping processes to meet deadlines and customer requirements
- Streamlined logistics operations by organizing storage areas, optimizing workflows, and maintaining a clean, safe working environment
- Provided exceptional service to customers through various communication channels, including phone, email, and in-person interactions
- Addressed customer inquiries, complaints, and concerns promptly, ensuring a high level of customer satisfaction and retention.
- Maintained accurate customer records and ensured smooth communication between departments for seamless order processing
- Improved response times, implementing streamlined communication protocols.
Licensed Health Care Agent
Connexion Point
11.2014 - 08.2021
- Boosted sales by assessing client needs and offering tailored product recommendations, ensuring alignment with their health care requirements
- Managed a high volume of 100+ inbound and outbound calls daily, maintaining professionalism and efficiency in all interactions
- Excelled at customer service, consistently ensuring a positive experience and resolving concerns promptly
- Demonstrated strong knowledge of how insurance works, providing clear explanations and helping clients navigate their options effectively
- Addressed and resolved customer complaints related to sales and service, ensuring customer satisfaction and retention
Licensed Health Care Agent
GOHEALTH
02.2019 - 08.2019
- Boosted sales by assessing client needs and offering tailored product recommendations, ensuring alignment with their health care requirements
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Demonstrated strong knowledge of how insurance works, providing clear explanations and helping clients navigate their options effectively
- Addressed and resolved customer complaints related to sales and service, ensuring customer satisfaction and retention
Merchandiser
Advantage Solutions
08.2018 - 02.2019
- Serviced retail stores by maintaining and updating product displays, ensuring they were fully stocked, and addressing any inventory issues
- Re-merchandised products to optimize shelf space, enhance visual appeal, and increase sales opportunities according to company standards and seasonal promotions
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
Substitute Teacher
Kelly Education Services
10.2012 - 01.2014
- Provided instructional learning to K-12 students in the absence of full-time teachers, following the prepared curriculum and adapting lessons to meet the needs of the students
- Worked with special needs children, offering personalized support to ensure an inclusive and effective learning environment
- Applied strong classroom management strategies to maintain order and focus, ensuring that students remained engaged throughout the lesson
Education
High School Diploma -
Lehi High School
Lehi, UT01.1992
Skills
- File and Document Management
- Mail and Correspondence Handling
- Record Keeping and Reporting
- Time Management
- Multi-tasking and Prioritization
- Effective Troubleshooting Skills
- Proficient in Microsoft Office Suite
- Google Workspace Proficiency
- Professional Writing Skills
- Client Service Expertise
- Inventory Control
- Product Management
- Quick Learner of New Technologies
- Client Support
- Team leadership
- Effective Conflict Resolution
Timeline
Warehouse and Customer Service Manager
Love Life Accessories
08.2021 - 02.2025
Licensed Health Care Agent
GOHEALTH
02.2019 - 08.2019
Merchandiser
Advantage Solutions
08.2018 - 02.2019
Licensed Health Care Agent
Connexion Point
11.2014 - 08.2021
Substitute Teacher
Kelly Education Services
10.2012 - 01.2014
High School Diploma -
Lehi High School
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