Holly Lopez

• Maintained current and accurate medical records for patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Conducted patient intake interviews, recording and documenting relevant information.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.

• Coordinated timely feeding, bathing and physical exercise for animals under care.
• Monitored animals and managed interactions to control risk of behavioral problems and harm.
• Kept kennel areas and play yards clean, organized and free of safety hazards to protect animals.
• Maintained comfortable environmental control settings for internal spaces and monitored outdoor areas for excessive heat or inclement weather.
• Led animals on [Number] walks per day for health and enjoyment.
• Handled short- and long-term stays for various animals with health and wellness needs.
• Administered oral and topical medications in accordance with owner instructions and vet guidelines.
• Followed customer specifications and good nutritional guidelines for animals' feedings.
• Observed animals to identify medical concerns.
• Managed groups of as many as [Number] animals at once with consistently good safety record.
• Provided laboratory animals with food and water and administered medications.
• Monitored food intake for presence of known allergens to prevent reactions and illness.
• Prepared regular and special food formulas to help animals maintain ideal weights and their best health.
• Discussed animal welfare concerns and goals with animal owners and medical caregivers.
• Aided in preventing and controlling the spread of disease in the facility and arranged for treatment of diseased or injured animals.
• Worked in settings including kennels, animal shelters and zoos to care for up to [Number] animals at once.
• Kept record of feeding, medical care and receipt and discharge of animals.
• Maintained proper schedules for feeding, watering, grooming, bathing and exercising animals each day.
• Groomed and washed animals, including brushing and trimming coats, cutting nails and keeping ears clean.
• Disinfected cages, pens and fish tanks to maintain clean, sanitary environment.
• Restocked supplies throughout facility to keep team ready for animal needs.
• Managed laundry and general cleaning for facility with over [Number] animals.
• Treated sick and injured animals with basic care and called in veterinary professionals to obtain more complex treatment.
• Cared for injured animals directly and by coordinating care by veterinarians.
• Inspected animals regularly to identify injuries and diseases in need of care.
• Checked animals visually and with physical examinations to record age and gender and verify the correct tagging.
• Organized and disinfected animal living and exercise areas to minimize the risk of infection.
• Integrated enrichment activities to prevent boredom and destructive behavior.
• Maintained fitness level by verifying adequate exercise and activity levels.
• Followed strict feeding, watering and exercising schedules for every animal under care.
• Identified animals and restrained subjects for handling and transport.
• Provided activity and behavioral reports to aid in at-home training efforts and overall wellbeing.
• Administered medications according to provided schedules.

• Washed dishes, glassware and silverware after meals.
• Cross-trained to fill in where needed and maintain strong service levels.
• Maintained clean and well-organized counter to attract customers.
• Volunteered to work unpopular shifts in support of team members and business needs.
• Filled soft drinks, brewed coffee and prepared tea for customers.
• Collected trash and returned reusable items to kitchen for washing.
• Restocked serving stations to minimize customer service delays.
• Complied with food safety and sanitation requirements and regulations.
• Engaged each guest warmly and with friendly demeanor to build positive relationships quickly.
• Resolved customer complaints, striving to have happy customer every time.
• Served prepared food and beverages directly to customers in dining area and managed special requests.
• Adhered to company's quality standards, formulas and procedures.
• Took orders and processed payments for dine-in, carry-out and drive-thru customers.
• Communicated with customers regarding orders, comments and complaints.
• Adjusted food preparation for special dietary requirements and allergies.
• Operated POS system to process high volume of transactions accurately.
• Set up dining areas and cleared spaces following meals.
• Maintained steady work pace to deliver hot, fresh and delicious meals.
• Trained new staff in safety, sanitation, venue setup and breakdown.

• Monitored animals and managed interactions to control risk of behavioral problems and harm.
• Coordinated timely feeding, bathing and physical exercise for animals under care.
• Kept kennel areas and play yards clean, organized and free of safety hazards to protect animals.
• Observed animals to identify medical concerns.
• Administered oral and topical medications in accordance with owner instructions and vet guidelines.
• Maintained comfortable environmental control settings for internal spaces and monitored outdoor areas for excessive heat or inclement weather.
• Followed customer specifications and good nutritional guidelines for animals' feedings.
• Managed groups of as many as [Number] animals at once with consistently good safety record.
• Led animals on [Number] walks per day for health and enjoyment.
• Handled short- and long-term stays for various animals with health and wellness needs.
• Checked animals visually and with physical examinations to record age and gender and verify the correct tagging.
• Maintained proper schedules for feeding, watering, grooming, bathing and exercising animals each day.
• Kept record of feeding, medical care and receipt and discharge of animals.
• Groomed and washed animals, including brushing and trimming coats, cutting nails and keeping ears clean.
• Cared for injured animals directly and by coordinating care by veterinarians.
• Managed laundry and general cleaning for facility with over [Number] animals.
• Inspected animals regularly to identify injuries and diseases in need of care.
• Treated sick and injured animals with basic care and called in veterinary professionals to obtain more complex treatment.
• Maintained fitness level by verifying adequate exercise and activity levels.
• Aided in preventing and controlling the spread of disease in the facility and arranged for treatment of diseased or injured animals.
• Administered medications according to provided schedules.
• Provided laboratory animals with food and water and administered medications.
• Organized and disinfected animal living and exercise areas to minimize the risk of infection.
• Prepared regular and special food formulas to help animals maintain ideal weights and their best health.
• Followed strict feeding, watering and exercising schedules for every animal under care.
• Disinfected cages, pens and fish tanks to maintain clean, sanitary environment.
• Identified animals and restrained subjects for handling and transport.
• Restocked supplies throughout facility to keep team ready for animal needs.
• Worked in settings including kennels, animal shelters and zoos to care for up to [Number] animals at once.
• Integrated enrichment activities to prevent boredom and destructive behavior.
• Provided activity and behavioral reports to aid in at-home training efforts and overall wellbeing.
• Discussed animal welfare concerns and goals with animal owners and medical caregivers.
• Monitored food intake for presence of known allergens to prevent reactions and illness.

• Delivered food orders to guest tables and worked to meet table needs.
• Answered guest inquiries about menu items, ingredients and preparation methods.
• Coordinated between FOH and BOH staff to convey guest requests.
• Communicated with patrons to confirm orders and distribute individual meals to proper guests.
• Reported customer feedback to chef and management to help improve operations.
• Delivered orders to correct tables and retrieved condiments, beverages and flatware.
• Communicated special requests to kitchen regarding food preparation and dietary restrictions.
• Prepared dishes for presentation by adding garnishes.
• Followed safety standards in handling food, maintaining food at correct temperatures prior to serving.
• Maintained presentable and well-stocked salad bars by wiping down surfaces and refilling items promptly.
• Communicated food orders to kitchen, bringing attention to dietary restrictions and special requests.
• Supported busy periods by transporting glassware and utensils to and from dining room.
• Contributed to team goals by stepping in to help servers and bussers.
• Reset dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies.
• Addressed dining room spills quickly to reduce safety hazards.
• Sliced and prepped garnishes and ingredients to support kitchen and bar needs.
• Maintained sanitation standards by frequently cleaning tables, buffets and high-touch surfaces.
• Took drink orders and monitored guest needs for refills.
• Monitored kitchen supply inventory and rotated perishable items to reduce waste.
• Kept stations well-stocked with utensils, napkins and condiments.
• Processed guest payments and handed out table tickets and receipts.
• Changed out kegs, restocked spirits and loaded refrigerators with wine and canned beverages.
• Set up tables for special events and large groups.
• Garnished food and drinks to increase visual presentation.
• Greeted guests and escorted to available tables.
• Cleaned and sanitized bar glassware to pristine finish.
• Cleaned bar areas and replenished supplies to support timely service.
• Responded to special requests promptly to boost customer satisfaction.
• Refilled beverages and monitored ice and drink stations for cleanliness.

• Coordinated between FOH and BOH staff to convey guest requests.
• Answered guest inquiries about menu items, ingredients and preparation methods.
• Delivered food orders to guest tables and worked to meet table needs.
• Reported customer feedback to chef and management to help improve operations.
• Communicated with patrons to confirm orders and distribute individual meals to proper guests.
• Delivered orders to correct tables and retrieved condiments, beverages and flatware.
• Prepared dishes for presentation by adding garnishes.
• Followed safety standards in handling food, maintaining food at correct temperatures prior to serving.
• Communicated special requests to kitchen regarding food preparation and dietary restrictions.
• Maintained sanitation standards by frequently cleaning tables, buffets and high-touch surfaces.
• Monitored kitchen supply inventory and rotated perishable items to reduce waste.
• Changed out kegs, restocked spirits and loaded refrigerators with wine and canned beverages.
• Sliced and prepped garnishes and ingredients to support kitchen and bar needs.
• Garnished food and drinks to increase visual presentation.
• Responded to special requests promptly to boost customer satisfaction.
• Contributed to team goals by stepping in to help servers and bussers.
• Greeted guests and escorted to available tables.
• Addressed dining room spills quickly to reduce safety hazards.
• Set up tables for special events and large groups.
• Cleaned and sanitized bar glassware to pristine finish.
• Kept stations well-stocked with utensils, napkins and condiments.
• Reset dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies.
• Refilled beverages and monitored ice and drink stations for cleanliness.
• Communicated food orders to kitchen, bringing attention to dietary restrictions and special requests.
• Supported busy periods by transporting glassware and utensils to and from dining room.

• Processed retail sales in point-of-sale system and accurately handled monetary transactions.
• Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience.
• Learned key stock and product information to answer guests' questions and assist other team members.
• Offered flexible schedule, working overtime as needed.
• Retrieved stock from storage areas to refill shelves.
• Merchandised, cleaned and organized store spaces.
• Aided team members to complete opening and closing procedures promptly.
• Introduced products and services to meet customers' needs.
• Stocked shelves, updated pricing and maintained inventory information.
• Set up and tore down displays, organizing retail space with sales-enhancing product promotional materials.
• Communicated clearly with customers and team members.
• Identified and corrected unsafe conditions to prevent associate or customer accidents.
• Followed cash handling procedures when processing customer purchases.
• Minimized loss by watching for and recognizing security risks and active theft.
• Completed multiple resets per day to keep merchandise well-organized and presentable.
• Managed cash and credit card transactions.
• Calculated sales prices and total purchases, and processed cash or credit transactions.
• Trained new employees on sales techniques and company policies.
• Helped customers with refunds and product returns.
• Directed customers to appropriate facility and product locations.
• Alerted supervisors regarding safety and security issues.
• Greeted customers warmly and offered assistance in finding needed merchandise.
• Answered customer phone calls to address concerns and questions.
• Encouraged customers to sign up for warranties and additional services.
• Contacted vendors to search for out-of-stock items for customers.
• Maintained knowledge of current sales and promotions.
• Helped customers find desired items and sizes by closely supporting each person throughout the buying process.