Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Holly L. Shay

Surprise,AZ

Summary

Dynamic professional with a proven track record in patient care and safety at All About People. Recognized for exceptional customer service and meticulous attention to detail, successfully implemented treatment plans while maintaining high hygiene standards. Earned accolades for reliability and professionalism, contributing to enhanced client experiences and team collaboration.

Overview

11
11
years of professional experience

Work History

Behavioral Health Tech

All About People
01.2021 - Current
  • Executed individual treatment plans to facilitate patient growth and adherence to care guidelines.
  • Maintained a safe environment through vigilant observation and security checks of facility and patients.
  • Documented patient presence while enforcing strict schedules for eating and activities.
  • Prepared and distributed medications and meals punctually.
  • Conducted thorough cleaning of all common areas to uphold hygiene standards.
  • Demonstrated reliability and professionalism, earning recognition through consistent monetary rewards.
  • Facility locations: Arizona State Hospital, Hacienda, Southwest Behavioral, Street Light USA, and Circle the City.

Legal Assistant Clerk

Fowler St. Clair Law Firm
08.2019 - 01.2021
  • Executed precise data entry, prepared correspondence, and scheduled clients efficiently.
  • Oversaw conference room and attorney scheduling, ensuring optimal resource utilization.
  • Delivered exceptional customer service by greeting clients and addressing needs promptly.
  • Achieved 100% accuracy in daily reconciliation of ledgers, notes, and documents.
  • Reconciled multiple transactions and client records both digitally and in hard copy.
  • Trained clients on completing documentation accurately and addressed various inquiries.

Office Manager

Dwell Custom Cabinetry
10.2014 - 10.2015
  • Transitioned from Customer Service phone clerk to managing Payroll within three months.
  • Oversaw $1.1M+ in sales transactions, ensuring accuracy in credit card and cash handling.
  • Assigned daily work tasks among staff, maintaining high levels of customer support.
  • Facilitated client interactions, guiding them to desired products and services.
  • Managed light cleaning and errands to maintain operational efficiency.

Education

General Business -

Paradise Community College

General Business -

Arizona Christian University

Skills

  • Customer service and sales
  • Safety and security
  • Team building and training
  • Problem solving and conflict resolution
  • Articulate communication
  • Attention to detail
  • Professional integrity
  • Dependability

Personal Information

Title: Customer Service Representative

References

References available upon request.

Timeline

Behavioral Health Tech

All About People
01.2021 - Current

Legal Assistant Clerk

Fowler St. Clair Law Firm
08.2019 - 01.2021

Office Manager

Dwell Custom Cabinetry
10.2014 - 10.2015

General Business -

Paradise Community College

General Business -

Arizona Christian University

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Holly L. Shay