Holly L Waldeck

• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Completed physical inventory counts each month.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Streamlined account management processes, reducing response times and improving client service quality.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.

As a product Manager is in charge of a product throughout its product lifecycle

• That includes working out what customers want, helping the business to build the right product, and then supporting the business to sell it
• Maintained sufficient inventory levels to meet customer demands at all times.
• Created and updated regular inventory reports and records.
• They also provide the product vision and leadership for the many other roles involved in developing, supporting, marketing, and selling the product
• That includes ensuring the product supports the company’s strategy and goals
• Key responsibilities are to: Translate business strategy into product strategy, Own the product roadmap, Execute product strategy, Drive action throughout the organization to get products to market, Plan and carry out product launches, Manage product profitability and commercial success – own the business case, Provide insight to stakeholders on the product and market, Provide product marketing with insights on key differentiators and messages, Write high-level requirements, Support the Product Owner and Product Marketer with any questions they may have, Manage all aspects of in-life products, including customer feedback, requirements, and issues
• Developed product documentation to communicate upcoming features and products to internal teams.
• Analyzed metrics to measure product performance.

• As a member of the New Business Development team, and lead, I am responsible for identifying and qualifying potential new customers
• Communicating with potential customers through cold calls and email
• Prospecting into targeted lists by building relationships to develop new sales opportunities from cold or inactive accounts
• Update and maintain Sales database as appropriate, including data discovery tied to initiatives
• Identify client needs and suggest appropriate products/services
• Build long-term trusting relationships with clients, almost exclusively via phone and e-mail
• Customize product solutions to increase customer satisfaction
• I am also responsible for making sure the teams goals and objectives are met as a whole

• As a Customer Service Representative I was responsible for making sure that my accounts and the people behind them have everything that they need
• This comes in all different forms
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Customers reach out to me to place orders, to get paperwork such as COA’s, POD’s, updated MSDS’s, and information on materials
• You are there to back up the seller and also provide them anything they may need pertaining to any of their accounts
• Among other things, I am also responsible for taking phone calls for other CSR’s customers as well
• This means I need to be proficient in our interface, SAP, as well as being able to maintain a professional conversation to ensure the customer’s needs are met
• I was expected to be adept at time management and multitasking
• Further, I was expected to make sure that all my work is done without constant supervision