HOLLY LYKINS
LOUISVILLE,KY
Summary
Motivated customer service specialist with over 24 Years experience in a fast-paced, team-based environment. 13 Years in management experience. Excellent communicator in a demanding environment as a Customer Service specialist. Exceptional interpersonal skills. Reliable, punctual and works well under pressure. Professional focused on greeting all customers in a friendly, welcoming manner. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
25
25
years of professional experience
Work History
Operator
GE Appliance Park
Louisville, KY
02.2022 - Current
- Kept 100% accurate records of defective units or products.
- Efficiently read and interpreted blueprints.
- Fed raw materials into machines.
- Set up machines to start production cycles and controlled machine settings.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
ASSISTANT GENERAL MANAGER
White Castles 7200 CEDAR SPRINGS BVLD
Louisville , KY
08.2018 - 02.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits with 100% accuracy.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained and disciplined employees to maximize performance
- Enforced quality assurance protocols to deliver ideal customer experiences
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Performed pricing and estimates based on customer needs and requirements
MANAGER
White Castle
Louisville, KY
04.2007 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation 100% accuracy.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
CREW MEMBER
White Castle
Louisville, AL
11.1997 - 04.2007
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders with 98% accuracy.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Addressed guest needs, questions or concerns to create optimum experience onboard
- Operated cash register to ring up final bill and process various forms of payment
- Prepared products following restaurant, health and safety standards and procedures
Education
GED -
Jeffersontown High School
Louisville, KY05.2002
Skills
- In charge of doing schedule
- In charge of ordering supplies that consist of food, merchandise and uniforms
- In charge of ordering currency
- In charge of hiring skilled employees
- In charge of taking disciplinary action when needed
- Budgeting
- Troubleshooting
- Staff Management
Timeline
Operator
GE Appliance Park
02.2022 - Current
ASSISTANT GENERAL MANAGER
White Castles 7200 CEDAR SPRINGS BVLD
08.2018 - 02.2022
MANAGER
White Castle
04.2007 - 08.2018
CREW MEMBER
White Castle
11.1997 - 04.2007
GED -
Jeffersontown High School
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